AudioCodes Customer Technical Support - Extended Service - 1 Year - Service

Experience unparalleled peace of mind with the AudioCodes Customer Technical Support - Extended Service, designed specifically for businesses that depend on AudioCodes products. This one-year service package offers flexible support options, ensuring you have expert assistance at your fingertips whenever you need it. Whether you require 24x7 or 9x5 remote support, the AudioCodes team is committed to resolving your technical issues promptly and efficiently.

• Comprehensive Support Options: Tailor your support experience by selecting between 24x7 or 9x5 remote assistance, ensuring that expert help is always available when you need it most.
• Global Expertise: Leverage the extensive knowledge of our highly technical support team, located worldwide, providing you with assistance that is relevant and specific to your local needs.
• Access to Software Updates: Stay current with the latest software updates and security patches, ensuring optimal performance and security for all your AudioCodes products.
• Flexible Hardware Replacement Options: Choose from a variety of hardware replacement services, including Repair and Return, Advance Hardware Replacement, and our speedy 4-hour Managed Spares service, giving you confidence in your operational continuity.
• Reliable Maintenance: Count on our Parts and Labor service characteristics, which offer dependable maintenance with a 30-day repair response time, allowing you to maintain productivity even during urgent issues.

Technical Details of Product

• Service Type: Extended Technical Support
• Service Duration: 1 Year
• Support Hours: 24x7 or 9x5 options available
• Parts Replacement Service: Included
• Repair Service Response Time: 30 Days

How to Install

To install and activate your AudioCodes Customer Technical Support - Extended Service, follow these simple steps:

1. Purchase the service through our authorized distributors or directly via the AudioCodes website.
2. Upon purchase, you will receive a confirmation email containing your service activation code.
3. Contact the AudioCodes support team or log in to the support portal using your activation code to set up your support plan.
4. Select your preferred support hours (24x7 or 9x5) during the setup process.
5. Once activated, you can start utilizing the support services immediately for any technical assistance you require.

Frequently Asked Questions

• What is included in the AudioCodes Customer Technical Support - Extended Service? The service includes 24x7 or 9x5 remote technical support, access to software updates, hardware replacement options, and a reliable maintenance plan.
• How do I contact support? You can reach our Global Support team via phone, email, or through our support portal, depending on your selected service hours.
• What is the response time for hardware replacement? Our response times vary depending on the option selected, with Advance Hardware Replacement typically being the fastest, often within hours.
• Is there a trial period for the support service? Unfortunately, we do not offer a trial period for this support service; however, we guarantee comprehensive assistance for the duration of the service.
• Can I upgrade my support plan later? Yes, you can upgrade your service plan at any time; please contact our support team for more details on how to do this.