AudioCodes Customer Technical Support - Extended Service - 1 Year

Ensure your AudioCodes deployment stays healthy and productive with a reliable 1-year extended service that delivers round-the-clock technical support, streamlined maintenance, and predictable costs. This AudioCodes Customer Technical Support package is designed for organizations that rely on uninterrupted voice, data, and collaboration systems, offering 24/7 access to expert engineers, carry-in repair options, and comprehensive parts and labor coverage to keep your network communications running at peak performance. By combining proactive maintenance with rapid problem resolution, this service helps you minimize downtime, safeguard uptime commitments, and protect your investment in AudioCodes technology.

• 24/7 technical support to minimize downtime and resolve issues quickly
• 1-year extended service with predictable total cost of ownership
• Carry-in maintenance and repair to shorten repair times and improve uptime
• Parts replacement and labor included to ensure dependable performance
• Peace of mind from a proven service model backed by AudioCodes engineering teams

Technical Details of AudioCodes Customer Technical Support - Extended Service - 1 Year - Service

• Duration: 12 months of extended technical support from the purchase or activation date
• Availability: 24/7 technical assistance for critical system components
• Delivery method: Carry-in service for convenient hardware maintenance and repair
• Inclusions: Maintenance, parts replacement, and labor to deliver dependable uptime
• Key benefit: Predictable total cost of ownership and reduced risk of unexpected outages

How to install AudioCodes Customer Technical Support - Extended Service

• Step 1: Verify eligibility and confirm your AudioCodes device SKU or UPC
• Step 2: Gather essential service details, including serial numbers and purchase date
• Step 3: Activate the extended service via the AudioCodes Customer Portal or your authorized reseller
• Step 4: Schedule service start date and confirm coverage terms and response expectations
• Step 5: Keep all service documentation in a safe place for easy reference during support events

Frequently asked questions

• Q: What does AudioCodes Customer Technical Support - Extended Service include?

  A: It provides 1-year extended technical support with 24/7 access, carry-in maintenance, and parts & labor coverage, including parts replacement to maintain system performance and reliability.

• Q: How does the 24/7 support work?

  A: You can reach AudioCodes engineers at any time for critical issues affecting your network or VoIP infrastructure; response times vary by severity and contract terms, with proactive assistance to minimize downtime.

• Q: Is carry-in the only repair option?

  A: The service offers carry-in maintenance and repair, ensuring technicians can access hardware quickly and return equipment to service with minimal disruption.

• Q: What is the benefit of parts and labor coverage?

  A: Parts replacement and labor coverage protect you from unexpected repair costs and help maintain optimal system performance over the 1-year period.

• Q: How does this service affect total cost of ownership?

  A: The extended service establishes a predictable expense model, reducing the risk of unplanned outages and expensive ad-hoc repairs, which simplifies budgeting and asset management.