AudioCodes Customer Technical Support - Extended Service - 1 Year - Service

The AudioCodes Customer Technical Support - Extended Service - 1 Year is an essential investment for businesses that rely on AudioCodes products. This comprehensive service ensures that your equipment remains functional and efficient, protecting your investment with enhanced reliability. Designed for peace of mind, this support package provides all the necessary components for parts replacement and timely maintenance. With this service, you can concentrate on your core business operations while we expertly manage the technical aspects of your AudioCodes equipment.

• Extended Support Duration: Enjoy an entire year of technical support, ensuring that your AudioCodes products perform optimally throughout.
• 9 x 5 x 30 Day Service Availability: Access professional assistance during standard business hours, providing a dependable safety net when you need it most.
• Carry-in Maintenance: This option significantly reduces the risk of product damage during shipping, ensuring your equipment is handled with utmost care.
• Comprehensive Parts and Labor Coverage: Minimize inventory costs with a reliable service that covers both parts replacement and labor, delivering maximum dependability for your business.
• Fast Repair Service: Experience a swift 30-day repair service response time, ensuring technical issues are resolved promptly to enhance productivity.

Technical Details of Product

• Service Duration: 1 Year
• Support Hours: 9 x 5
• Repair Service Response Time: 30 Days
• Service Type: Carry-in Maintenance
• Coverage: Parts and Labor

How to Install

To install the AudioCodes Customer Technical Support - Extended Service, follow these simple steps:

• Purchase the service through your preferred retailer or directly from AudioCodes.
• Upon purchase, you will receive a confirmation and service details via email.
• Ensure that you have a copy of your device’s serial number and any necessary documentation for warranty verification.
• Contact the AudioCodes support team during business hours by phone or email to activate your service, providing them with the necessary details.
• Once activated, you can start utilizing the support services as needed within the stipulated time frame.

Frequently Asked Questions

• What does the AudioCodes Customer Technical Support - Extended Service cover?
  This service covers parts replacement and labor, providing you with the support needed to keep your AudioCodes products functioning effectively.
• What is the response time for repair services?
  The repair service response time is set at 30 days, ensuring that you receive timely assistance when you need it.
• Can I transfer my support service to another device?
  Generally, the service is tied to the original device. For specific inquiries, it’s best to contact the AudioCodes support team for assistance.
• How do I contact customer support?
  You can reach out to AudioCodes customer support via phone or email during business hours for any inquiries or assistance you may need.
• Is there a limit to how many times I can use the support service?
  There is no limit to the number of times you can utilize the support service within the coverage year, ensuring you get the help you need whenever required.