Description
Ensure the seamless operation of your AudioCodes systems with our AudioCodes Customer Technical Support - Extended Service - 1 Year. This exceptional service offering is designed to maintain your communication infrastructure optimally, providing you with peace of mind and predictable costs. Experience the ultimate technical support tailored specifically for your AudioCodes equipment.
- 24/7 Customer Support: Enjoy round-the-clock assistance with our dedicated support team available 24/7 to address your technical inquiries and issues.
- Comprehensive Maintenance: The service includes both parts and labor, ensuring that your system remains in top condition and operational without any hidden fees.
- Parts Replacement Service: Experience reliable efficiency with our parts replacement service, reducing downtime and keeping your operations running smoothly.
- Quick Repair Response: With a guaranteed 30-day repair service response time, your systems will be back up and running quickly, minimizing disruptions to your business.
- One-Year Coverage: The extended service duration of one year allows for sustained productivity and timely resolution of any technical challenges that may arise.
Technical Details
- Service Duration: 1 Year
- Support Availability: 24 x 7
- Repair Service Response Time: 30 Days
- Service Type: Carry-in Maintenance
- Service Includes: Parts & Labor
How to Install
To activate your AudioCodes Customer Technical Support - Extended Service, follow these simple steps:
- Purchase the service through our online platform.
- After purchasing, you will receive a confirmation email with your service details.
- Register your equipment with the AudioCodes support portal using the provided service number.
- For any technical issues, contact our 24/7 support line or submit a ticket through the support portal.
Frequently Asked Questions
- What does the extended service cover? The extended service covers parts and labor for repairs, ensuring your AudioCodes system remains functional with minimal downtime.
- How do I access the technical support? You can access technical support via our 24/7 support hotline or through our online support portal.
- Is there a warranty on the replaced parts? Yes, all replaced parts come with a warranty to ensure reliability and quality.
- Can I renew the service after one year? Absolutely! You will receive notifications prior to the expiration of your service contract for easy renewal.
- What is the average turnaround time for repairs? The average turnaround time for repairs is within 30 days, allowing you to maintain productivity.
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