AudioCodes Customer Technical Support Program - Extended Service - 1 Year - Service

The AudioCodes Customer Technical Support Program - Extended Service - 1 Year is your essential partner in ensuring that your AudioCodes products function flawlessly throughout the year. This comprehensive support program is designed to safeguard your investment and optimize your system's performance with unparalleled service and reliability. With 24/7 access to expert technical support, you can prioritize your core business tasks without the stress of unexpected technical hurdles. Whether you're managing a small startup or a large enterprise, this extended service program is crafted to meet diverse technical support needs.

• Round-the-Clock Support: Enjoy 24 x 7 technical support to resolve issues anytime, ensuring minimal downtime and consistent productivity.
• Quick Turnaround Time: Benefit from a 30-day repair service response time, which enhances reliability and ensures your systems are back up and running swiftly.
• Comprehensive Parts and Labor Coverage: This program includes parts replacement service, meaning you can manage any mishaps that arise without the added stress of costly repairs.
• Increased Reliability: The extended service enhances the overall reliability of your AudioCodes products, which is crucial for maintaining smooth operations in any business environment.
• One-Year Duration: With a full year of service, you can rest assured that your systems are supported over the long term, allowing you to plan your operations with confidence.

Technical Details of the Product

• Service Type: Extended Technical Support
• Service Duration: 1 Year
• Support Availability: 24 x 7
• Repair Service Response Time: 30 Days
• Coverage: Parts and Labor Included

How to Install

Installing the AudioCodes Customer Technical Support Program is straightforward. Here’s a simple guide:

1. Purchase the AudioCodes Customer Technical Support Program through an authorized dealer or directly from AudioCodes.
2. Receive your service activation code via email or physical mail.
3. Log in to the AudioCodes support portal using your credentials. If you do not have an account, you will need to create one.
4. Enter your activation code in the designated area of the portal to activate your extended service.
5. Once activated, you will have access to all the benefits of the program, including 24/7 technical support and parts replacement services.

Frequently Asked Questions

• What does the AudioCodes Customer Technical Support Program cover? The program covers 24/7 technical support, parts and labor for repairs, and a 30-day response time, ensuring your AudioCodes products are supported adequately.
• How do I contact technical support? You can contact technical support through the AudioCodes support portal, via phone, or by email. Details are provided upon activation of your support program.
• Is there a limit to the number of support requests I can make? No, there is no limit to the number of support requests you can submit during your service period. We encourage you to reach out as needed.
• Can I renew my service after one year? Yes, you can renew your AudioCodes Customer Technical Support Program before it expires to continue enjoying uninterrupted service and support.
• What happens if my product requires a repair? If your product requires a repair, simply contact technical support to initiate the process. They will guide you through obtaining service and parts replacement as outlined in your program.