AudioCodes Global Hardware Replacement Services Managed Spares - Extended Service - 1 Year - Service

Designed for enterprises that depend on AudioCodes hardware to power reliable communications, AudioCodes Global Hardware Replacement Services Managed Spares offers a robust, 1-year extended coverage plan that keeps your network infrastructure resilient even when hardware faults occur. This service deploys a global network of certified technicians and pre-tested spare parts to deliver rapid, on-site replacements, minimizing downtime and safeguarding critical voice and data flows. With 24x7 monitoring and a guaranteed four-hour on-site response, you gain predictable maintenance costs, streamlined escalation, and peace of mind knowing your AudioCodes devices are protected by a partner-focused program built for scale. The Managed Spares approach ensures you always have spare parts available near your sites, reducing wait times for replacements and enabling faster restoration of services across regional hubs, branch offices, and remote locations. In short, this extended service complements your AudioCodes deployments with proactive parts management, timely exchanges, and world-wide support that keeps your communications infrastructure performing at its best.

• Global coverage with a dedicated spare parts network and on-site technicians to speed replacements wherever your operations are located, ensuring continuity across continents, time zones, and high-demand periods.
• 24x7x4-hour on-site response guarantees rapid deployment of replacement hardware, including weekends and holidays, so critical services stay online with minimal disruption.
• Managed spares program reduces downtime and complexity by maintaining locally staged spare units that match your existing AudioCodes hardware configurations for seamless swaps.
• Extended 1-year service provides predictable budgeting, consistent service levels, and a clear escalation path, enabling stronger service level agreements (SLAs) with internal stakeholders and customers.
• Exchange-based replacement delivers proven reliability: a pre-tested spare is swapped in on-site, configured to your device, tested, and verified to restore full functionality quickly.

Technical Details of AudioCodes Global Hardware Replacement Services Managed Spares - Extended Service - 1 Year - Service

• Service Type: Global Hardware Replacement Services with Managed Spares
• Coverage: 24x7x4-hour on-site response with worldwide availability
• Duration: 1 Year Extended Service
• Delivery Method: On-site hardware exchange using pre-tested spare units
• Included Support: Access to AudioCodes certified technicians and streamlined escalation processes
• Scope: Applies to eligible AudioCodes hardware within the supported product family and regions

How to install AudioCodes Global Hardware Replacement Services Managed Spares - Extended Service - 1 Year - Service

The service activation is designed to be straightforward and fast, with minimal disruption to your operations. Follow these steps to ensure a smooth setup and immediate value from the managed spares program:

• Purchase authorization: Complete the purchase of the Extended Service to activate global coverage and access to the spare parts network.
• Site and device inventory: Provide a complete list of locations, device models, serial numbers, and SKUs to align spare parts inventory with your AudioCodes fleet and guarantee regional technician availability.
• Service level confirmation: Confirm your preferred service window and the required 24x7x4-hour on-site response expectations for each site to ensure regional feasibility and staffing.
• Activation and onboarding: Coordinate with AudioCodes or your authorized partner to initiate the managed spares program, set up the inventory at the designated sites, and align escalation contacts.
• Operational readiness: Validate connectivity between your monitoring tools and the service provider, confirm spare part allocation, and establish the exchange workflow for fault events.
• Incident handling: When a fault occurs, open a service request. AudioCodes dispatches a pre-tested spare to the on-site location, performs the exchange, conducts post-swap testing, and confirms restoration of service.
• Periodic reviews: Schedule regular service reviews to ensure spares inventory matches hardware refresh cycles, adjust coverage as your network grows, and optimize response times.

Frequently asked questions

• Q: What is included in the AudioCodes Global Hardware Replacement Services Managed Spares?
  A: The offering includes a 1-year extended service with global on-site hardware exchange, 24x7 service coverage, a managed spare parts program, and access to AudioCodes certified technicians to ensure rapid restoration of services.
• Q: How quickly will I receive on-site support after requesting service?
  A: The service guarantees a four-hour on-site response after a service request, 24 hours a day, 7 days a week, across supported regions, with rapid deployment of a pre-tested spare machine to minimize downtime.
• Q: Is this service suitable for organizations with multiple sites?
  A: Yes. It is designed for multi-site deployments, offering global reach and consistent service levels across all locations to maintain uniform performance.
• Q: Do I need additional licenses or software to use this service?
  A: No additional licenses or software are required to participate in the hardware replacement service; it is a complementary maintenance program focused on hardware resilience and rapid replacement.
• Q: How do I activate and administer the service?
  A: Activation occurs at purchase or via an AudioCodes partner. After activation, your spare parts inventory is prepared, and your on-site engineering schedule is coordinated to ensure readiness for service events.
• Q: What about spare parts security and compatibility?
  A: Spares are pre-tested to match your existing AudioCodes devices. The program emphasizes compatibility, secure handling, and traceability to assure safe and reliable replacements.