AudioCodes Managed Spares - 1 Year - Service

Ensure uninterrupted operations and optimal performance with the AudioCodes Managed Spares - 1 Year Service. Designed for businesses utilizing AudioCodes products, this service guarantees robust support, quick hardware replacement, and peace of mind, allowing you to focus on what you do best.

• Comprehensive Support: Gain access to 24x7 or 9x5 remote support options from AudioCodes' expert Global Support team, ensuring your issues are resolved expeditiously.
• Flexible Hardware Replacement: Choose from multiple hardware replacement options, including Repair and Return, Advance Hardware Replacement, and a rapid-response 4-hour Managed Spares service for minimal disruption.
• Predictable Cost of Ownership: Maintain your systems optimally while enjoying a clear understanding of costs, maximizing your return on investment with this service.
• Year-Long Reliability: With a service duration of one year, you can trust that AudioCodes products are backed by dependable support, enhancing performance and achieving reliable results.
• Enhanced Usability: The service incorporates both Electronic and Physical service sub-types, providing increased efficiency and better usability tailored to your specific business requirements.

Technical Details of AudioCodes Managed Spares - 1 Year Service

• Service Duration: 1 Year
• Support Options: 24x7 or 9x5 Remote Support
• Replacement Options: Repair and Return, Advance Hardware Replacement, 4-hour Managed Spares service
• Service Type: Electronic and Physical
• Target Audience: Businesses using AudioCodes products

How to Install AudioCodes Managed Spares - 1 Year Service

To install and activate your AudioCodes Managed Spares - 1 Year Service, follow these simple steps:

1. Purchase the service from an authorized AudioCodes partner or directly from the AudioCodes website.
2. Receive your service activation code via email or direct communication.
3. Log in to your AudioCodes account or create one if you do not have it yet.
4. Navigate to the services section and enter the activation code provided.
5. Confirm your service activation, and you will receive a confirmation email detailing your support options and service duration.

Frequently Asked Questions

• What does the AudioCodes Managed Spares - 1 Year Service include? This service includes 24x7 or 9x5 remote support, various hardware replacement options, and a predictable cost of ownership for a full year.
• How quickly can I expect hardware replacements? With the 4-hour Managed Spares service option, you can expect rapid hardware replacement to minimize downtime.
• Is remote support available globally? Yes, the AudioCodes Global Support team provides assistance worldwide, ensuring you have the help you need, no matter your location.
• Can I upgrade my service during the year? Yes, you can discuss upgrades or additional services with your AudioCodes representative at any time during your service period.
• What should I do if I encounter issues with the service? Contact the AudioCodes Global Support team via the remote support options available in your service agreement for immediate assistance.