AudioCodes Managed Spares - 1 Year - Service

AudioCodes Managed Spares - 1 Year - Service delivers enterprise-grade, proactive technical support designed to maximize uptime for your communications infrastructure. This comprehensive service ensures rapid access to AudioCodes experts, flexible coverage hours, and streamlined spare parts logistics, so your critical UC, Voice over IP (VoIP), SBC, and telephony deployments stay online with minimal disruption. Built for businesses that depend on reliable and secure communications, this service blends world-class remote assistance with efficient parts replacement, giving you peace of mind and operational continuity.

• Flexible support hours: Choose between 24x7 or 9x5 remote support options to fit your business needs and time zones, ensuring timely assistance whenever an incident occurs.
• Global expert access: Tap into AudioCodes’ Global Support team, renowned for deep product knowledge and hands-on experience across diverse deployments and environments around the world.
• Rapid spare parts and logistics: Benefit from a streamlined parts replacement program designed to minimize downtime and accelerate restoration of service to critical systems.
• Proven escalation and case management: Seamless escalation paths, precise diagnostics, and proactive case management help resolve issues faster and more predictably.
• Designed for mission-critical environments: Ideal for enterprises relying on AudioCodes hardware and software for reliable voice interoperability, SBCs, and UC solutions, ensuring robust support when you need it most.

Technical Details of AudioCodes Managed Spares - 1 Year - Service

• Service type: Managed Spares
• Coverage period: 1 year
• Support availability: 24x7 or 9x5 remote support options
• Support organization: AudioCodes Global Support with local presence in multiple regions
• What’s included: Remote technical assistance, case coordination, and spare parts logistics for eligible devices
• Ideal for: Enterprises deploying AudioCodes voice solutions, SBCs, gateways, and UC applications seeking reliable, end-to-end support

How to install AudioCodes Managed Spares - 1 Year - Service

As a service offering, activation and onboarding are designed to be straightforward, with your AudioCodes account team guiding the setup. Follow these steps to activate and begin benefiting from the Managed Spares program:

• 1. Purchase and confirm eligibility for the AudioCodes Managed Spares - 1 Year - Service through your authorized channel or partner.
• 2. Access your AudioCodes customer portal or contact your account representative to initiate activation and enrollment in the Managed Spares program.
• 3. Provide device details, including serial numbers and locations, to enable accurate parts provisioning and logistics routing.
• 4. Schedule a kickoff with the AudioCodes Global Support team to establish contact points, escalation paths, and service level expectations.
• 5. Receive confirmation of activation, service start date, and access credentials for ongoing support, monitoring, and parts replacement requests.

Frequently asked questions

What is included in the AudioCodes Managed Spares - 1 Year - Service?
The service provides remote technical support (24x7 or 9x5), access to AudioCodes’ Global Support team, and a streamlined spare parts logistics process to minimize downtime for eligible AudioCodes devices and deployments.

Who should consider this service?
Organizations that rely on AudioCodes voice infrastructure, SBCs, gateways, and UC solutions and want guaranteed access to expert support and rapid parts replacement to maintain business continuity.

How are spare parts delivered?
Spare parts are provisioned and shipped as part of the service’s logistics process, designed to minimize downtime and accelerate restoration of service for critical systems.

How do I contact AudioCodes support?
Support can be reached through the AudioCodes customer portal, your assigned account manager, or your designated partner. Availability and escalation details are defined during onboarding.

Can the service be upgraded or renewed beyond one year?
Yes. You can extend or upgrade your coverage through your AudioCodes account team or partner, subject to the terms and conditions of the current agreement and the availability of the Managed Spares program.