Description
Ensure your communications stay online and productive with the AudioCodes Managed Spares - 1 Year Service. This comprehensive service plan is engineered to maximize uptime, streamline support, and shield your business from the costs and delays associated with hardware failures. By combining proactive software updates, rapid hardware replacement options, and around-the-clock technical expertise, AudioCodes Managed Spares delivers dependable, enterprise-grade reliability for your AudioCodes deployments. Whether your organization relies on unified communications, VoIP gateways, or critical IP communications infrastructure, this service keeps your systems operating at peak performance, so you can focus on your core business goals without worrying about interruptions or maintenance logistics.
- Round-the-clock protection with 24x7 or 9x5 remote technical support ensures that expert help is available when you need it most. A dedicated Global Support team is on standby to diagnose issues, guide configurations, and accelerate resolutions, reducing downtime and keeping your operations running smoothly across time zones and critical business hours.
- Flexible hardware replacement options minimize downtime and disruption. Choose from Repair and Return for cost-effective maintenance, Advance Hardware Replacement to ensure replacement units are ready when you need them, or the fast 4-hour Managed Spares service that delivers a replacement unit within four hours, empowering rapid recovery during peak workloads or urgent maintenance windows.
- Software updates and patches are included, guaranteeing your AudioCodes devices stay current with the latest security, performance, and feature enhancements. Regular updates help protect your network, improve interoperability with evolving communication standards, and maximize the value of your existing hardware investments.
- One full year of comprehensive support provides long-term peace of mind. This duration ensures you can plan, budget, and operate without the friction of intermittent coverage, while benefiting from consistent access to the Global Support team, remote diagnostics, and proactive maintenance guidance throughout the year.
- Enhanced usability through both electronic and physical service sub-types tailors the program to your business needs. Whether you prefer digital activation and portal-based management or more hands-on physical service options, AudioCodes Managed Spares adapts to your preferred workflow, making it easier to manage service levels, track incidents, and verify hardware replacements.
Technical Details of AudioCodes Managed Spares - 1 Year Service
- 24x7 or 9x5 remote technical support options to fit your operating hours and service level expectations.
- Access to software updates and patches to keep your equipment secure and feature-complete.
- Advance Hardware Replacement service to ensure rapid availability of replacement units, reducing downtime during hardware faults.
- 4-hour Managed Spares service for quick recovery, delivering a replacement component or unit within four hours of fault validation.
- Repair and Return service for hardware maintenance, providing cost-efficient repair options that restore functionality with minimal service interruption.
How to Install AudioCodes Managed Spares 1 Year Service
Step 1: Purchase the AudioCodes Managed Spares - 1 Year Service through the official AudioCodes platform or an authorized reseller. Ensure you have the correct product name and any required identifiers on hand to align the service to your AudioCodes deployment.
Step 2: After purchase, you will receive an activation code via email. This code is essential for registering the service and linking it to your AudioCodes devices and support portal account. Keep it secure for access and future reference.
Step 3: Log into the AudioCodes support portal using the credentials created during registration. Enter the activation code to register your service, associate your devices with the managed spares program, and configure your preferred support options (remote assistance, hardware replacement type, and incident notification preferences).
Step 4: Review the available support options and hardware replacement guidelines. Familiarize yourself with the processes for initiating remote diagnostics, requesting hardware replacements, and scheduling any on-site or expedited support services that apply to your environment.
Step 5: In the event of a technical issue, contact the Global Support team through the channels provided upon registration. Provide the relevant details, including device serial numbers, fault descriptions, and any diagnostic data collected through the support portal, to expedite incident resolution and ensure you receive the appropriate service level.
Frequently Asked Questions
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Q: What is the duration of the AudioCodes Managed Spares service?
A: The service lasts for one year from the date of purchase, providing you with comprehensive support and hardware protection throughout that period. -
Q: What types of support are included with the service?
A: The service includes 24x7 or 9x5 remote technical support, hardware replacement options (Repair and Return, Advance Hardware Replacement, and the 4-hour Managed Spares), and access to software updates and patches. - Q: How do I access support?A: Access is via the AudioCodes support portal. After activation, log in to the portal and use the provided channels to contact the Global Support team for Remote Diagnostics, guidance, and incident management.
- Q: What is the 4-hour Managed Spares service?A: The 4-hour Managed Spares service guarantees delivery of a replacement unit within four hours of fault confirmation, minimizing downtime and keeping critical services available during hardware failures.
- Q: Can software updates be applied automatically?A: Software updates and patches are available through the service, and you can choose to apply them as part of your maintenance window or enable automated update processes if supported by your AudioCodes devices and policy.
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