AudioCodes Managed Spares - 1 Year - Service

The AudioCodes Managed Spares - 1 Year Service is an essential solution for businesses that prioritize reliable communication and uptime. This service is meticulously designed to provide top-notch technical support and hardware reliability for your AudioCodes products. In a world where effective communication is paramount, this service ensures your systems remain in optimal condition. With options for 24x7 or 9x5 remote support, expert assistance is always available, allowing you to maintain operational efficiency seamlessly.

• Comprehensive Technical Support: Gain access to a dedicated Global Support team with extensive technical expertise, available around the clock to quickly resolve any issues.
• Hardware Replacement Options: Choose from various hardware replacement solutions, including Repair and Return, Advance Hardware Replacement, and the speedy 4-hour Managed Spares service, ensuring minimal downtime.
• Service Duration: This service offers a full year of support, ensuring maximum productivity and timely results for your AudioCodes products.
• Enhanced Usability: With both electronic and physical service sub-types, this service provides better usability tailored to your specific business needs.
• Software Updates: Access vital software updates and patches, keeping your equipment functioning at peak performance to meet your organization's demands.

Technical Details of Product

The AudioCodes Managed Spares - 1 Year Service includes:

• 24x7 or 9x5 remote technical support options
• Access to software updates and patches
• Advance Hardware Replacement service
• 4-hour Managed Spares service for quick recovery
• Repair and Return service for hardware maintenance

How to Install

To begin utilizing the AudioCodes Managed Spares - 1 Year Service, follow these simple steps:

1. Purchase the service through our official platform or authorized resellers.
2. Upon purchase, you will receive an activation code via email.
3. Log into the AudioCodes support portal and enter the activation code to register your service.
4. Familiarize yourself with the support options available, including remote assistance and hardware replacement guidelines.
5. In the event of a technical issue, contact the Global Support team using the contact information provided upon registration.

Frequently Asked Questions

• Q: What is the duration of the AudioCodes Managed Spares service?
  A: The service lasts for one year from the date of purchase, providing you with comprehensive support during this period.
• Q: What types of support are included with the service?
  A: The service offers 24x7 or 9x5 remote technical support, hardware replacement options, and access to software updates.
• Q: How do I access support?
  A: You can access support by logging into the AudioCodes support portal and contacting the Global Support team via the provided channels.
• Q: What is the 4-hour Managed Spares service?
  A: The 4-hour Managed Spares service ensures that if a hardware issue arises, a replacement unit will be delivered to you within four hours to minimize downtime.
• Q: Are there any additional costs associated with hardware replacement?
  A: Hardware replacement options may have associated costs depending on the specific service selected; please refer to the service agreement for detailed information.