AudioCodes Managed Spares Support - 1 Year - Service

The AudioCodes Managed Spares Support - 1 Year - Service is a vital solution tailored for businesses aiming to maintain optimum operational efficiency without the burden of spare parts management. This service is meticulously designed to ensure that your AudioCodes communication hardware remains functional and reliable. By leveraging the Managed Spares Support service, you can eliminate the worries associated with defective equipment and focus on what truly matters - your core business. Here’s a closer look at what makes this service an indispensable asset for any organization.

• Comprehensive Hardware Support: The Managed Spares Support delivers an all-inclusive hardware spares solution, thereby eliminating the necessity for maintaining an inventory of spare parts. This effectively streamlines your operational processes.
• Local Technician Dispatch: In case of hardware faults, a local technician will be dispatched to your site to promptly replace the faulty AudioCodes hardware with a Field Replacement Unit (FRU). This ensures minimal downtime and a swift recovery of operations.
• Cost Efficiency: With AudioCodes’ strategically located depots worldwide, you can significantly reduce costs associated with management, warehousing, distribution, and depreciation of spare parts inventory, thus optimizing your operational budget.
• 24x7x4 Response SLA: The service comes with a Service Level Agreement (SLA) that guarantees a 24x7x4 response time based on your site address verification. You can rely on prompt support at any time of the day or night.
• Enhanced Investment Protection: This Managed Spares Support not only protects your investment in AudioCodes hardware but also enhances its reliability, thereby adding considerable value to your operations.

Technical Details of Product

• Service Duration: 1 Year
• Service Type: Managed Spares Support
• Response Time: 24x7x4
• Support Type: Electronic and Physical
• Included Services: Online Return Material Authorization (RMA) service

How to Install

To activate your AudioCodes Managed Spares Support service, simply follow these steps:

1. Contact your AudioCodes account representative or service provider to purchase the Managed Spares Support service for your hardware.
2. Provide the necessary site address verification information to ensure the correct response time and support service is established.
3. Once your service is confirmed, you will receive documentation outlining the terms of service and SLA.
4. In the event of hardware failure, contact AudioCodes support through the provided channels to initiate the service.
5. A local technician will be dispatched to your site to replace the defective hardware with a FRU, ensuring minimal disruption to your operations.

Frequently Asked Questions

• What is the main benefit of the Managed Spares Support service? This service eliminates the need for you to manage a spare parts inventory, providing cost efficiency and minimizing downtime through quick technician dispatch.
• How quickly can I expect support after reporting a fault? With a 24x7x4 response SLA, you can expect a technician at your site within four hours of reporting a fault, ensuring timely resolution of issues.
• Are there any geographical limitations for the service? AudioCodes has strategically placed depots worldwide, allowing for efficient service delivery in numerous locations. However, please confirm with your service provider for specific availability in your region.
• Is there an online system for tracking service requests? Yes, the Managed Spares Support includes an Online Return Material Authorization (RMA) service that allows you to track your service requests conveniently.
• Can I extend the service after one year? Yes, you may discuss renewal options with your AudioCodes representative before the end of your service duration to ensure continued support.