Avaya Pass Software Support Service Basic Sw Spt Slnej0

AvayaSKU: 10167751

Price:
Sale price$1,765.93

Description

Avaya Pass Software Support Service Basic Sw Spt Slnej0 is a strategic software support offering crafted to elevate your service portfolio and unlock recurring revenue opportunities in the world of voice and data network support. Built on Avaya’s Partner Assurance framework, this service lets partners package software support as a value-added solution that drives higher margins, improves contract attach rates, and strengthens customer relationships. By combining a robust, repeatable support framework with remote diagnostic capabilities, Avaya PASS enables faster problem resolution, clearer accountability, and measurable improvements in uptime—often without the need for on-site visits. This makes it a scalable, predictable way to turn expert technical capability into a monetizable service that customers value and partners rely on to differentiate their offerings.

  • Revenue growth and higher margins: Monetize software support as a core, repeatable service. By bundling PASS with your professional services and solutions, you can achieve stronger gross margins and a healthier bottom line while delivering meaningful value to customers who depend on continuous, available networks.
  • Stronger contract attach rates through Partner Assurance: The program leverages Avaya’s Partner Assurance framework to deliver a standardized, best-practice approach to software support. This creates a clear, scalable path for customers to opt into comprehensive coverage and helps partners win more deals while building longer, more stable relationships.
  • Peace of mind and measurable outcomes: Customers gain confidence from a proven support framework with well-defined expectations, documented outcomes, and an accountable escalation path. This reduces uncertainty and enables teams to plan with greater assurance, driving higher satisfaction and loyalty over time.
  • Remote technical support included: A core benefit is remote assistance that empowers skilled engineers to diagnose and resolve issues quickly—often without traveling to the site. This capability shortens response and resolution times, minimizes operational disruption, and supports distributed or multi-site environments where rapid access is critical.
  • Flexible, scalable service for enterprise environments: Avaya PASS is designed to scale with complex voice and data networks. It provides a standardized, repeatable framework that grows with your customers, reduces risk of outages, and makes it easier to attach new services as needs evolve.

Technical Details of Avaya Pass Software Support Service Basic Sw Spt Slnej0

  • Service type: Software Support Service designed to support Avaya voice and data network solutions through a dedicated remote-assisted support model.
  • Coverage scope: Software-focused support for Avaya solutions across voice and data networks, with emphasis on reliable diagnosis, remediation, and ongoing software-related assistance.
  • Delivery model: Partner Assurance Support Services framework provides a repeatable, scalable approach to software support, standardized processes, and best-practice delivery through qualified partners.
  • Support capabilities: Remote technical support included to diagnose and resolve issues quickly; documented escalation paths and defined outcomes to ensure accountability and predictability.
  • Service levels and outcomes: Structured performance expectations and measurable results aimed at improving uptime and reducing total cost of ownership for enterprise customers.
  • On-site visits: Remote-first capability with the option for on-site engagement if necessary, though the remote approach is designed to minimize travel and downtime.
  • Scope of maintenance: Includes ongoing software support, issue remediation, and access to expertise that aligns with Avaya software ecosystems and network solutions.
  • Accessibility and reach: Delivered through Avaya authorized partners to extend coverage across enterprise environments and multi-site deployments.

How to install Avaya Pass Software Support Service Basic Sw Spt Slnej0

  • 1. Verify eligibility and obtain activation: Engage with an authorized Avaya partner or reseller to determine eligibility for Avaya PASS and initiate enrollment into the Partner Assurance program.
  • 2. Gather required information: Provide customer details, the Avaya solutions in use, and any SKU/UPC references if applicable to reference the correct software ecosystem and coverage scope.
  • 3. Activate the service in the partner portal: Complete the activation workflow in the partner portal, link the customer to the PASS coverage, and configure initial service parameters and escalation paths.
  • 4. Configure remote access for support: Set up secure remote access for Avaya engineers, including approved channels and authentication methods, to enable prompt diagnostics and remediation without on-site visits.
  • 5. Align onboarding and service levels: Establish onboarding timelines, confirm requested service levels, and schedule initial review meetings to ensure smooth adoption and measurable outcomes.

Frequently asked questions

  • Q: What is Avaya PASS Software Support Service Basic Sw Spt Slnej0?

    A: It is a software support offering built on Avaya’s Partner Assurance framework, providing remote technical support for voice and data network software, with a scalable, repeatable delivery model designed to improve uptime, accountability, and value for both customers and partners.

  • Q: Who can benefit from Avaya PASS?

    A: Enterprises and organizations using Avaya voice and data network solutions, along with partners seeking to expand their service portfolio and monetize software support through a standardized, best-practice approach.

  • Q: Does Avaya PASS require on-site visits?

    A: The program emphasizes remote technical support and diagnostic capabilities, often reducing or eliminating the need for on-site visits while still providing an escalation path when onsite support is necessary.

  • Q: What outcomes can customers expect from Avaya PASS?

    A: Customers can expect faster problem resolution, clearer accountability, measurable uptime improvements, and a predictable service experience that supports ongoing network availability.

  • Q: How do customers enroll in Avaya PASS?

    A: Enrollment happens through an authorized Avaya partner or reseller. The partner activates the service, configures remote access, and aligns onboarding with the customer’s solution set and business objectives.

  • Q: Can PASS be scaled as the customer’s environment evolves?

    A: Yes. The PASS framework is designed to scale with enterprise networks, allowing additional coverage and services to be integrated as needs grow, while preserving consistency and efficiency across deployments.


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