Cisco Advance Replacement - 1 Year - Service

Keep your Cisco network running at peak performance with the Cisco Advance Replacement - 1 Year - Service. This comprehensive support plan provides fast, reliable hardware replacement to minimize downtime and protect your critical infrastructure. With 8x5 coverage and Next Business Day exchanges, you gain dependable support that helps you maintain a predictable total cost of ownership while maximizing uptime. The service is designed for enterprise environments where reliability, stability, and quick recovery from hardware issues are essential. A physical replacement approach ensures that replacements are ready to deploy immediately, so your team can focus on keeping applications, data, and users online without unnecessary delays.

• Rapid, next-business-day exchanges: When a covered device fails or requires replacement, Cisco ships a replacement unit to your site by the next business day, dramatically reducing downtime and keeping your network in service with minimal interruption.
• 1-year coverage with 8x5 support: The service spans a full 12 months and provides assistance during standard 8x5 business hours, Monday through Friday, ensuring expert help is available when you need it most.
• Physical replacement for maximum reliability: This is a physical replacement program. A new or refreshed unit is delivered to your location, allowing for immediate installation and testing to restore optimal network performance quickly.
• Predictable total cost of ownership (TCO): With a clearly defined annual service price, budgeting for Cisco equipment maintenance becomes straightforward, reducing unexpected repair costs and administrative overhead.
• Designed for Cisco enterprise networks: Ideal for data centers, branch offices, and mission-critical networks that require stable, professional support to sustain performance and security.

Technical Details of Cisco Advance Replacement - 1 Year - Service

• Service type: Advance Replacement
• Duration: 1 year
• Coverage: 8x5 business hours
• Response and delivery: Next Business Day (NBD) exchange
• Replacement method: Physical replacement shipped to the customer site
• Objective: Keep the customer’s Cisco system optimally maintained and available
• Ideal for: Cisco equipment requiring fast, reliable hardware replacement to minimize downtime

How to install Cisco Advance Replacement - 1 Year - Service

• Step 1: Verify eligibility — Confirm that your Cisco device is covered under the Advance Replacement - 1 Year - Service and that your contract is active.
• Step 2: Initiate the exchange — Contact your Cisco account representative or authorized partner to initiate a hardware replacement request, providing device model, serial number, and description of the issue.
• Step 3: Schedule delivery — Cisco coordinates Next Business Day shipping for the replacement unit to your site, ensuring rapid delivery to minimize network downtime.
• Step 4: Prepare the site — Notify the operation and data center teams, plan for minimal disruption, and ensure access to the affected device for quick installation.
• Step 5: Install the replacement — When the replacement arrives, install and configure the device according to Cisco installation guidelines, migrating configurations as required and validating network traffic and service availability.
• Step 6: Return or dispose of the failed unit — Follow Cisco’s return merchandise authorization (RMA) process to return the failed hardware if required by the service terms, and document the replacement in your asset management records.
• Step 7: Close the service ticket — Confirm operation, log performance checks, and officially close the service ticket with your Cisco partner or support representative.

Frequently asked questions

• Q: What does Cisco Advance Replacement - 1 Year - Service include?
  A: It provides a one-year coverage plan with 8x5 support and Next Business Day exchanges, delivering physical replacement hardware to your site to minimize downtime and maintain network reliability.
• Q: What does 8x5 coverage mean?
  A: 8x5 coverage means eight business hours per day, five days a week, during standard corporate or regional business hours, with service available for hardware replacement requests within that window.
• Q: Is shipping included?
  A: Shipping is part of the replacement process under the service terms, ensuring the replacement unit reaches your site promptly. Regional variations may apply, so confirm details with your Cisco partner.
• Q: Can this service be used for all Cisco devices?
  A: The Advance Replacement program is tailored to eligible Cisco products under active support contracts. Availability depends on device type, location, and contract specifics. Consult your Cisco account representative for eligibility.
• Q: Will there be any downtime during the replacement?
  A: The goal is minimal downtime. Replacement devices are shipped promptly, and installation is performed by your team or Cisco-approved technicians to restore service as quickly as possible. Actual downtime depends on device type and network topology.