Cisco Advance Replacement Level 1 - Extended Service - Service

The Cisco Advance Replacement Level 1 - Extended Service is an indispensable support solution for current Cisco customers aiming to fortify their hardware support framework. Designed to cater to the operational demands of businesses, this service is pivotal in minimizing downtime and ensuring business continuity. With a commitment to reliability, rapid response times, and thorough technical assistance, this service is ideal for organizations that require immediate and critical support for their hardware components.

• Efficient Hardware Replacement: The Advance Replacement service promises timely hardware replacements, ensuring your network stays operational with minimal disruption.
• Priority Support: Benefit from dedicated phone support to quickly troubleshoot any technical issues, enhancing the efficiency of your system management.
• Same Business Day Response: Enjoy peace of mind with same business day hardware replacement response times, tailored to meet your urgent needs and enhance your system's reliability.
• Cost-Effective Solution: The RMA Only option allows for a full unit replacement at a fraction of the cost, ensuring high-quality service without straining your budget.
• Seamless Integration: The service is crafted for customers with existing subscriptions, allowing for a smooth integration into your current support structure.

Technical Details of the Product

• Service Type: Advance Replacement Level 1 - Extended Service
• Eligibility: Must have an active subscription license including technical support services.
• Response Time: Same business day for hardware replacements.
• Support: Includes access to phone support for technical assistance.
• Replacement Method: RMA Only option for full unit replacement with optional onsite resources.

How to Install

Installing the Cisco Advance Replacement Level 1 - Extended Service is a straightforward process:

1. Ensure that you have an active Cisco subscription that includes technical support.
2. Contact Cisco Support to enroll in the Advance Replacement service if you have not done so already.
3. In the event of hardware failure, initiate a replacement request through the Cisco Support portal.
4. Follow the instructions provided by Cisco to receive your replacement hardware quickly.
5. Once the new hardware is received, follow standard installation procedures to replace the faulty unit and ensure that your system is configured correctly.

Frequently Asked Questions

• Who is eligible for the Cisco Advance Replacement Level 1 - Extended Service? Eligibility requires customers to have an active subscription license that includes technical support services.
• What does the RMA Only option entail? The RMA Only option provides a full unit replacement for eligible hardware without any additional service delivery elements, which are covered under your TAC entitled subscription.
• How quickly can I expect a hardware replacement? The service guarantees a same business day response time for hardware replacements, ensuring minimal downtime.
• Is phone support included with this service? Yes, the Cisco Advance Replacement Level 1 - Extended Service includes dedicated phone support to help resolve your technical issues.
• Are there any additional costs associated with the Advance Replacement service? The costs depend on your existing subscription and any additional options you may choose, such as onsite resources for replacement.