Cisco Advance Replacement Level 1 - Extended Service - Service

The Cisco Advance Replacement Level 1 - Extended Service is an essential addition for existing Cisco customers, designed to significantly enhance your support experience. This optional service offers peace of mind, ensuring that your critical hardware can be quickly replaced when needed, helping you maintain seamless operations. With the capability of Advance Replacement for eligible hardware, you can avoid potential downtime and keep your business running smoothly.

• Swift Hardware Replacement: The Cisco Advance Replacement Level 1 service guarantees a rapid response with Same Business Day hardware replacements, minimizing downtime during critical business operations.
• Comprehensive RMA Only Option: Enjoy the advantage of full unit replacement through the RMA Only service option, ensuring that your hardware issues are resolved promptly and effectively.
• Onsite Resources: Optional onsite resources are available, providing you with additional support and ensuring that your equipment is operational in no time.
• Enhanced Technical Support: The service includes phone support, allowing you to troubleshoot and resolve issues quickly with knowledgeable technicians who understand your needs.
• Cost-Effective Maintenance: With fast, reliable service depot support, you can expect a cost-effective response to hardware issues, helping you manage your budget while maintaining high operational standards.

Technical Details of the Product

• Service Type: Advance Replacement Level 1
• Eligibility: Available for existing Cisco customers with active subscription licenses including technical support services
• Response Time: Same Business Day for Advance Hardware Replacement
• Support Type: Phone support included
• Service Option: RMA Only service option for full unit replacement

How to Install

To install the Cisco Advance Replacement Level 1 - Extended Service, follow these steps:

1. Ensure that you have an active subscription license that includes technical support services.
2. Contact your Cisco account representative or visit the Cisco website to purchase the Advance Replacement service.
3. Once purchased, keep your service contract details handy for reference when contacting support.
4. In case of hardware failure, reach out to Cisco’s technical support team using the provided phone support.
5. Follow the RMA process as instructed by the support team for hardware replacement.

Frequently Asked Questions

• What is the Cisco Advance Replacement Level 1 service? The Cisco Advance Replacement Level 1 service is an optional hardware replacement service that offers swift replacements for eligible hardware, ensuring minimal downtime for businesses.
• Who is eligible for this service? This service is available for existing Cisco customers who have active subscription licenses that include technical support services.
• What is the response time for hardware replacements? The service guarantees Same Business Day response time for Advance Hardware Replacement, providing rapid support to our customers.
• Is onsite support available? Yes, optional onsite resources can be included as part of the service for enhanced support.
• How do I contact support if I face hardware issues? You can contact Cisco’s technical support team via phone using the contact information provided with your service agreement. They will guide you through the process of hardware replacement.