Cisco Webex Production Services Add-On Support Assist for Large Events - License - 10001+ Attendees

This Cisco Webex Production Services Add-On is engineered for the world’s largest and most complex virtual and hybrid events. When your audience climbs into the five- or six-figure range, you need more than a standard broadcast—you need a dedicated production team, proactive support, and a structured, scalable approach to content management. The 10001+ Attendees license extends your Webex environment with production-grade resources, ensuring high-quality streaming, synchronized graphics, reliable cueing, and seamless coordination across speakers, sponsors, and backstage teammates. Built for enterprise reliability, this add-on minimizes risk, accelerates decision-making, and helps you deliver immersive experiences that captivate audiences without technical distractions. If you’re planning a global town hall, a major industry conference, or a high-profile product launch, this license unlocks professional-grade production capabilities and confidence in every moment of your event.

• Dedicated production team for large events – Access a specialized cohort of producers, technicians, and program managers who orchestrate content flow, speaker transitions, media playback, and multi-channel delivery to ensure a polished, broadcast-quality experience from pre-show to post-event.
• Priority 24/7 support and incident management – Benefit from accelerated response times, rapid issue isolation, and escalation paths during your event window, so disruptions are resolved quickly and operations stay on track.
• Pre-event planning and rehearsals – Engage in run-of-show design, cue sheets, technical rehearsals, and dry runs that align production teams, partners, and hosts, reducing surprises and enabling flawless on-stage timing.
• End-to-end content control – Achieve seamless video routing, graphics management, lower-thirds, branding overlays, live captions, and audience interaction tools to deliver a cohesive and engaging broadcast.
• Security, compliance, and reliability – Leverage enterprise-grade security measures, role-based access, and resilient workflows designed to scale with large audiences while protecting sensitive content and data.

Technical Details of Cisco Webex Production Services Add-On for Large Events

• Product type: License
• Attendee capacity: 10001+ attendees
• Platform compatibility: Cisco Webex Events and Webex Meetings environments with Production Services integration
• Delivery model: License-based add-on with dedicated production resources and service-level support
• Support scope: End-to-end production management, technical oversight, and event-day coordination
• Included personnel: Production producers, technicians, program managers, and on-site or remote coordinators
• Activation: Requires coordination with Cisco account team to activate the add-on within the Webex environment

how to install Cisco Webex Production Services Add-On for Large Events

Activating the Production Services Add-On does not require installing new software on your end. Instead, the process centers on licensing, planning, and engaging the Production Services team to supervise your event execution. Follow these steps to initiate the arrangement and set expectations for delivery:

• Step 1: Contact your Cisco account representative to confirm eligibility for the 10001+ Attendees license and to initiate the add-on provisioning within your Webex environment.
• Step 2: Define event scope, including date(s), duration, number of concurrent streams, content types (video, slides, graphics), and any required accessibility features.
• Step 3: Assemble your run-of-show and cueing plan with the Production Services team, outlining speaker order, timing, transitions, and media playback requirements.
• Step 4: Schedule pre-event rehearsals and technical drills to validate connectivity, routing, graphics, dashboards, and audience interaction tools across all teams.
• Step 5: Share login access and security roles with the Production Services team, enabling secure collaboration while maintaining control over critical assets.
• Step 6: On event day, the Production Services team will monitor feeds, handle switching, cue graphics, and coordinate with speakers to ensure a smooth broadcast from start to finish.

Frequently asked questions

• What does the Production Services Add-On include? It provides a dedicated production team, 24/7 support during event windows, pre-event planning and rehearsals, end-to-end content control, and robust security measures to manage large-scale events.
• Who should consider this license? Enterprises planning events with 10,001+ attendees that require professional production expertise, disciplined run-of-show execution, and reliable on-site or remote coordination.
• Is on-site support mandatory? Not mandatory, but on-site production support is available as part of the Add-On, depending on venue requirements and event scope. Remote coordination is also supported when appropriate.
• How does licensing work? The Add-On is licensed to your Webex environment and is activated through your Cisco account team. It complements your existing Webex plan and scales with large-audience events.
• Can I customize the level of support? Yes. The Production Services team can tailor staffing, cueing complexity, and delivery channels to match the event’s requirements and budget.
• What outcomes can I expect? A more controlled, professional broadcast with synchronized media, timely transitions, consistent branding, and reduced risk of interruptions during high-attendance sessions.