Cisco Customer Experience (CX) Level 1 - Service 25g, 6p 40/100g

Boost productivity and yield greater efficiency across your organization with Cisco CX Level 1 — an essential service designed to help IT and operations teams align technology with business outcomes. In today’s dynamic business environment, the difference between uptime and downtime often hinges on proactive support, rapid response, and a structured framework for managing network services behind the scenes. Cisco CX Level 1 provides reliable, accessible expertise from Cisco’s trusted Technical Assistance Center (TAC), tailored guidance for 25G, 6-port, and 40/100G deployments, and a scalable path to improve service delivery while controlling costs. By focusing on people, process, and technology, this service supports IT operations, accelerates issue resolution, and helps you stay on track with service levels, compliance, and performance metrics that matter to decision-makers. Whether you’re optimizing a campus backbone, data center interconnects, or high-speed edge networks, CX Level 1 is designed to simplify complex environments, reduce mean time to detect and resolve incidents, and empower your team to deliver consistent, high-quality experiences for end users.

• World-class support around the clock — 24x7 access to Cisco Technical Assistance Center (TAC) and certified engineers who diagnose, triage, and resolve issues quickly, minimizing disruption to critical applications and services across your 25G, 6p, and 40/100G deployments.
• Proactive network monitoring and risk mitigation — ongoing health checks, performance analytics, and proactive alerts that help you identify potential problems before end users notice them, enabling preemptive remediation and improved uptime.
• Strategic alignment with business goals — guidance to optimize operations, align IT investments with business priorities, and enhance service delivery outcomes across your organization, ensuring network improvements support strategic KPIs and budget targets.
• Flexible SLAs and rapid hardware coverage — service levels designed to protect uptime with clear response times and hardware coverage options where available, reducing MTTR and ensuring rapid escalation when incidents occur on 25G, 6p, or 40/100G infrastructure.
• Scalable and cost-conscious growth — a scalable CX Level 1 framework that grows with your network footprint, delivering predictable pricing, streamlined administration, and a low total cost of ownership as you expand to higher-speed links or more ports.

Technical Details of Cisco CX Level 1 - Service 25g, 6p 40/100g

• UPC/SKU: Not provided in the current product details
• Product family: Cisco Customer Experience (CX)
• Service tier: Level 1
• Primary deployment focus: 25G, 6-port configurations and 40G/100G link readiness
• Included capabilities: 24x7 TAC access, proactive monitoring, issue escalation, and strategic guidance for network operations

How to install Cisco CX Level 1 - Service 25g, 6p 40/100g

• 1. Verify eligibility and activate — Confirm your account and devices qualify for CX Level 1, then activate the service in your Cisco account or CX portal to initiate coverage on the targeted 25G, 6-port, and 40/100G infrastructure.
• 2. Gather device and site information — Collect essential details such as device SKUs, serial numbers, site locations, and port configurations to ensure accurate service assignment and asset tracking.
• 3. Enroll devices into the CX portal — Add the eligible devices to the Cisco CX portal and assign the CX Level 1 service to those devices according to your deployment plan and network topology.
• 4. Configure contact and escalation policies — Set up designated TAC contacts, escalation routes, and notification preferences so critical events reach the right engineers without delay.
• 5. Enable baseline monitoring and health checks — Activate continuous monitoring for 25G interfaces, 6p connections, and 40/100G links; verify data collection and alert thresholds align with your performance objectives.
• 6. Validate the activation with tests — Run a series of connectivity checks, validate alarm routing, and confirm that incident creation, ticketing, and remediation workflows operate as expected.

Frequently asked questions

• Q: What is Cisco CX Level 1? A: Cisco CX Level 1 is an entry-level Customer Experience service that provides round-the-clock access to Cisco’s Technical Assistance Center (TAC), proactive monitoring, and guidance to optimize performance for 25G, 6-port, and 40/100G network deployments.
• Q: What deployments does CX Level 1 cover? A: The service is designed to support high-speed environments, including 25G interfaces, multi-port 6-port configurations, and 40G/100G uplinks or interconnects, with emphasis on reliability and efficient incident handling.
• Q: How does CX Level 1 differ from higher CX levels? A: Level 1 focuses on essential, 24x7 TAC access, monitoring, and guidance, providing foundational support. Higher CX levels typically expand proactivity, coverage scope, tailored optimization services, and more advanced remediation options.
• Q: How quickly can I expect assistance? A: The service is designed to offer rapid access to Cisco engineers and defined response times within the agreed SLAs; exact times depend on your selected SLA and severity level for incidents.
• Q: What information should I have ready during onboarding? A: Have device SKUs, serial numbers, site locations, network topology, and contact details for escalation, plus the desired monitoring thresholds and performance goals to ensure a smooth activation and accurate reporting.