Cisco Customer Experience (CX) Level 1 - Service Of 5gbps Network A

CiscoSKU: 9153562

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Sale price$2,166.51

Description

Cisco Customer Experience (CX) Level 1 - Service Of 5gbps Network A

Experience enterprise-grade reliability with Cisco Customer Experience (CX) Level 1 – Service Of 5gbps Network A. This premium support agreement is engineered to keep your Cisco-powered network fast, secure, and consistently available. With 24/7 coverage and a guaranteed four-hour response, you gain ongoing access to Cisco experts who understand how to protect uptime, minimize disruption, and accelerate issue resolution. This service is ideal for organizations that depend on steady connectivity for critical applications, customer interactions, and expert IT operations. Whether you are expanding a Cisco deployment, migrating workloads, or safeguarding business continuity, CX Level 1 delivers the confidence your team needs to focus on growth with peace of mind.

  • 24 x 7 x 4 Hour technical support with a guaranteed four-hour response time to acknowledged incidents. This ensures rapid triage, escalation, and remediation, minimizing downtime during business hours and after hours. Cisco engineers remotely diagnose, guide remediation, and coordinate fast access to expertise when complex issues arise. The service is designed to keep your mission-critical applications online, protecting user experience and productivity across the network.
  • 5 Gbps network service level (Network A) crafted to handle rising traffic, large file transfers, video conferencing, and latency-sensitive workloads without compromising performance. The tier focuses on delivering predictable throughput and Quality of Service alignment for essential business applications, so teams can operate with confidence during peak demand. This scalable bandwidth supports growth while maintaining consistent user experiences.
  • Dedicated phone support that connects you directly to Cisco CX specialists for rapid triage, expert guidance, and on-the-call troubleshooting. This streamlined access reduces escalation timelines and helps your IT staff resolve issues more quickly, even when complex configurations or interoperability questions arise. The phone channel is complemented by remote diagnostics and collaborative problem-solving with Cisco engineers.
  • Proactive monitoring, alerting, and remote optimization to detect potential issues before they impact users. The CX Level 1 service emphasizes prevention as much as remediation, enabling early visibility into network health, performance baselines, and predictive adjustments. This proactive approach helps maintain service quality, uptime, and a consistent user experience across critical business applications.
  • Designed for enterprises relying on Cisco infrastructure, delivering reliability, consistency, and peace of mind across your networks and business applications. The Level 1 plan aligns with Cisco’s best practices and standard operating procedures, ensuring predictable support workflows, documented escalation paths, and confidence that your network is backed by experienced professionals dedicated to your success.

Technical Details of Cisco Customer Experience (CX) Level 1 - Service Of 5gbps Network A

  • Service Level: Cisco CX Level 1 – Service Of 5gbps Network A, tailored for high-demand Cisco environments.
  • Coverage: 24x7x4-hour technical support to address incidents around the clock, including after-hours and weekends.
  • Response Time: Four hours from incident reporting to acknowledged triage, with severity-based escalation paths for urgent issues.
  • Support Channels: Phone support, remote diagnostics, and collaborative engineering escalation to ensure timely remediation.
  • Bandwidth/Throughput: Up to 5 Gbps service tier included, with scalable options within the contract to accommodate growth and changing needs.
  • Ideal For: Organizations deploying Cisco networking gear needing reliable, continuous expert assistance and fast resolution times.

Note: Specific terms, conditions, and availability may vary by region and contract. This description reflects the core capabilities of the CX Level 1 service with a focus on 5 Gbps bandwidth and rapid response commitments. For exact inclusions and service-level details, consult the official Cisco CX Level 1 agreement and your Cisco account team.

how to install Cisco Customer Experience (CX) Level 1 - Service Of 5gbps Network A

  • Confirm eligibility and place the CX Level 1 service order with your Cisco account executive or authorized partner. Ensure the requested site, devices, and service tier (5 Gbps, Network A) are captured accurately for activation.
  • Coordinate with Cisco CX onboarding to schedule activation. Review any prerequisites, including network topology details, device inventories, and interface points that will be monitored under the service contract.
  • Provide required network data and access permissions for remote monitoring. Prepare administrative credentials or access pathways needed for secure, continuous visibility into the Cisco devices covered by CX Level 1.
  • Establish service window and change control steps to minimize business impact. Align activation timing with low-traffic periods if possible and communicate disruption potential to relevant teams.
  • Validate service activation and perform baseline tests. Confirm the 5 Gbps service tier is reachable, monitoring channels are live, and the dedicated phone support line is functioning as expected for incident triage.

Frequently asked questions

  • Q: What is included in Cisco CX Level 1 - Service Of 5gbps Network A?
    A: It includes 24x7 technical support with a four-hour response, direct access to Cisco CX engineers, proactive monitoring, remote diagnostics, and a 5 Gbps service tier designed for high-traffic Cisco environments. The plan emphasizes rapid incident handling and ongoing network health management.
  • Q: What does the 4-hour response time mean in practice?
    A: The 4-hour response time is the maximum interval from incident reporting to initial acknowledgment and triage by Cisco engineers. It does not necessarily guarantee immediate resolution but ensures prioritized handling and escalation to remediation teams within that window.
  • Q: Is on-site support included in CX Level 1?
    A: CX Level 1 primarily focuses on remote support, diagnostics, and troubleshooting. On-site visits may be available as an add-on or under higher-tier service agreements, depending on contract terms and regional availability.
  • Q: Can the service scale with my network growth?
    A: Yes. The 5 Gbps Network A tier is designed to accommodate increasing traffic and evolving Cisco deployments. If bandwidth or coverage needs change, your contract can typically be adjusted to reflect updated requirements.
  • Q: How do I activate CX Level 1 service?
    A: Activation is coordinated through your Cisco account representative or CX onboarding team. After verification of eligibility, you’ll receive service activation details, contact channels, and guidance on how to access remote support resources.
  • Q: What kind of industries or use cases is CX Level 1 best suited for?
    A: CX Level 1 is well-suited for enterprises that depend on Cisco networking gear for mission-critical applications, e-commerce platforms, financial services, healthcare networks, and any environment where uptime, predictable performance, and rapid expert assistance are essential.

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