Cisco CX Success Tracks Level 1 - 3 Year - Onprem Lic, T2

Unlock superior operational uptime and strategic guidance for your Cisco CX installations with Cisco CX Success Tracks Level 1. This 3-year on-premises license is designed for organizations seeking comprehensive, long-term support that blends hands-on technical assistance with expert-driven education. By providing continuous access to Cisco’s CX Centers around the clock and enabling participation in the coveted Ask the Experts knowledge sessions, this offering helps you implement best practices, optimize performance, and sustain a high level of service reliability. Whether you are sustaining a single site or managing a multi-location CX deployment, Level 1 is engineered to deliver predictable support, actionable insights, and a proactive approach to product lifecycle management.

• 24x7 access to CX Centers provides rapid issue resolution and hands-on support from Cisco specialists, ensuring critical problems are addressed quickly. This continuous coverage helps minimize downtime, maintain service levels, and protect user productivity across your organization.
• Exclusive access to Ask the Experts knowledge sessions led by seasoned solution engineers who share best practices for operating Cisco CX products. These sessions help your team implement proven operational patterns, reduce configuration errors, and accelerate adoption of new features.
• Three-year on-premises license that delivers stable, long-term coverage for CX deployments without relying on cloud-only solutions. Organizations gain predictable budgeting, consistent licensing, and on-site access to essential resources to maintain peak performance.
• Structured, proactive guidance designed to optimize product uptime, performance, and reliability across your CX environment. The program focuses on preventative care, proactive monitoring, and proven processes that reduce incident frequency and shorten resolution times.
• Scalability and flexibility to support growing CX ecosystems in mid-size and enterprise settings, with a focus on operational efficiency and user satisfaction. As your environment expands, CX Success Tracks Level 1 helps you maintain governance, standardization, and alignment with Cisco best practices.

Technical Details of Cisco CX Success Tracks Level 1 - 3 Year - Onprem Lic, T2

• License Type: On-Premises (Onprem) License
• Term: 3 years
• Support Tier: T2 (Tier 2) Support
• Access: 24x7 Cisco CX Centers
• Knowledge Sessions: Ask the Experts sessions included
• Delivery/Deployment: Access to Cisco CX resources and on-site licensed services as applicable

How to install Cisco CX Success Tracks Level 1 - 3 Year - Onprem Lic, T2

• Confirm eligibility and inventory: verify your Cisco CX products and confirm the Level 1 eligibility for a 3-year on-premises license.
• Acquire license key and documents: obtain the CX Success Tracks Level 1 license key and related activation documents from your Cisco partner or portal.
• Access the Cisco CX licensing portal: sign in to the Cisco CX Center portal or the authorized licensing interface to manage your on-prem license.
• Activate the license: apply the license key to your on-prem CX deployment following the provided activation steps, ensuring alignment with your current product versions and configurations.
• Schedule initial knowledge session and set up CX Center access: book your first Ask the Experts session and configure 24x7 CX Center contacts to ensure ongoing support coverage.

Frequently asked questions

• What is Cisco CX Success Tracks Level 1? It is a 3-year on-premises license offering Tier 2 support, 24x7 CX Center access, and participation in Ask the Experts knowledge sessions to help run and maintain Cisco CX products.
• What does a 3-year on-prem license mean? The license provides extended, on-site coverage for three years, enabling ongoing support and access to CX resources without cloud-only dependencies.
• What are Ask the Experts sessions? These are knowledge sessions led by Cisco solution specialists who teach best practices for operating Cisco CX products and optimizing performance, reliability, and user experience.
• What is included with 24x7 CX Centers? Around-the-clock access to Cisco CX Centers for assistance with product issues, guidance, and escalation management to help resolve problems quickly.
• Is this plan suitable for growing CX environments? Yes. The Level 1 plan is designed to be scalable and flexible, supporting expanding CX deployments and helping teams improve operational efficiency across the organization.