Cisco CX Success Tracks Level 1 - 5 Year - Service

The Cisco CX Success Tracks Level 1 - 5 Year Service is an essential support solution tailored for organizations that rely on Cisco products for their operational efficiency. This service is designed to empower your business by optimizing maintenance and providing expert guidance, ensuring that your Cisco systems operate at their peak performance. With round-the-clock access to resources, troubleshooting assistance, and best practices, you can maintain your systems effectively with Cisco's dedicated support at your side.

• 24x7 Access to CX Centers: Experience uninterrupted support with immediate access to expert solution specialists who can help resolve any product-related inquiries or issues at any time of the day.
• Ask the Experts Knowledge Sessions: Gain invaluable insights through interactive sessions led by industry veterans, equipping you with the best practices needed to operate and maintain your Cisco products seamlessly.
• Streamlined Case Management: Simplify issue resolution with a structured case management process that integrates support for both Cisco and Solution Support Alliance Partner products, allowing for a more cohesive resolution experience.
• Up-to-Date Install Base Views: Remain proactive in managing your systems with real-time visibility into your install base and comprehensive case information, enabling better maintenance and management decisions.
• E-Learning Courses: Upskill your team with access to a variety of e-learning courses that cover essential topics related to your Cisco products, ensuring knowledge enhancement and operational excellence.

Technical Details of Product

The Cisco CX Success Tracks Level 1 - 5 Year Service offers a robust framework tailored to support your Cisco environment:

• Service Duration: 5 Years
• Support Response Time: 30 Minutes for Phone Support
• Access to CX Centers: 24/7 Availability
• Training Resources: Live sessions and e-learning
• Integrated Support: Support for both Cisco and Alliance Partner Products

How to Install

Getting started with the Cisco CX Success Tracks Level 1 - 5 Year Service is straightforward:

1. Purchase the service through an authorized Cisco partner or distributor.
2. Receive confirmation and service activation details via email.
3. Log in to the Cisco Support portal using your Cisco account credentials.
4. Explore the available resources, including training sessions and CX Center access.
5. Begin utilizing the service by reaching out to the CX Center for support as needed.

Frequently Asked Questions

• What is included in the Cisco CX Success Tracks Level 1 - 5 Year Service? This service includes 24/7 access to CX Centers, knowledge sessions with experts, e-learning courses, and streamlined case management for both Cisco and Solution Support Alliance Partner products.
• How does the 30-minute phone support work? The 30-minute phone support service ensures that you receive timely assistance for any urgent issues you may encounter with your Cisco products. Simply call the support number provided in your activation email, and a representative will assist you within 30 minutes.
• Can I access e-learning courses at any time? Yes, once you have activated your service, you will have continuous access to the available e-learning courses, allowing you to learn at your own pace and convenience.
• Is this service transferable if I change my organization? The service is typically tied to the original purchaser's account and organization. Please contact Cisco support to inquire about the possibility of transferring the service to a new organization.
• How do I renew my service after five years? Before the expiration of your service, you will receive notifications from Cisco regarding renewal options. You can renew through your original Cisco partner or distributor to continue enjoying uninterrupted service.