Cisco CX Success Tracks Level 1 - Extended Service - Service

The Cisco CX Success Tracks Level 1 - Extended Service is an essential solution tailored to provide businesses with extensive support and resources, ensuring that their Cisco products are consistently performing at optimal levels. This extended service is not just an investment in your infrastructure; it’s a strategic approach to enhancing reliability and maximizing the value derived from your Cisco products. With features like 24/7 access to CX Centers and expert-led knowledge sessions, you can resolve issues efficiently and effectively, safeguarding your operations from disruptions.

• 24x7 Access to CX Centers: Benefit from round-the-clock support provided by solution specialists ready to assist with any product issues, ensuring minimal downtime and maintaining operational efficiency.
• “Ask the Experts” Knowledge Sessions: Engage in interactive sessions led by experienced specialists covering best practices for Cisco products, helping you leverage their full potential.
• Streamlined Case Management: Enjoy seamless case management through direct support for Cisco and Solution Support Alliance Partner products, simplifying troubleshooting and quick resolution of issues.
• Comprehensive Resource Access: Gain access to case information, real-time install base views, and e-learning courses that enhance your understanding and effective utilization of Cisco products.
• Next Day - Advance Hardware Replacement: Experience maximum efficiency with a swift response for hardware replacements, minimizing disruption to your operations.

Technical Details of Cisco CX Success Tracks Level 1 - Extended Service

• Service Type: Extended Service
• Availability: 24/7 support
• Support Access: CX Centers, Knowledge sessions
• Hardware Replacement: Next Day Advance service
• User Resources: E-learning courses, Install base views

How to Install

Installing the Cisco CX Success Tracks Level 1 - Extended Service is a straightforward process:

1. Purchase the Cisco CX Success Tracks Level 1 service through an authorized Cisco partner or directly from Cisco.
2. Once the service is procured, you will receive a confirmation and access instructions via email.
3. Follow the instructions provided to create your account or log in to the CX portal.
4. Familiarize yourself with the available resources, including scheduling your “Ask the Experts” sessions and accessing the CX Centers.
5. In the event of a product issue, use the CX portal to manage your cases and request hardware replacements as needed.

Frequently Asked Questions

• What is included in the Cisco CX Success Tracks Level 1 Extended Service? The service includes 24/7 access to CX Centers, “Ask the Experts” knowledge sessions, streamlined case management, and Next Day - Advance Hardware Replacement service.
• How can I access the CX Centers? You can access the CX Centers via the CX portal, where you can log in and manage your support cases at any time.
• Are there any additional costs associated with the "Ask the Experts" sessions? No, participation in the “Ask the Experts” sessions is included in the Cisco CX Success Tracks Level 1 service at no extra cost.
• What happens if I need a hardware replacement? If you require a hardware replacement, you can request it through the CX portal. The Next Day - Advance Hardware Replacement service ensures that you receive the necessary hardware promptly.
• Can I track the status of my support cases? Yes, you can track the status of all your support cases directly through the CX portal, ensuring you stay updated on any ongoing issues.