Cisco CX Success Tracks Level 1 - Extended Service - Service

The Cisco CX Success Tracks Level 1 - Extended Service is the ultimate service package tailored to optimize your Cisco product experience. This comprehensive support solution is designed to enhance operational efficiency while providing you with expert resources and reliable assistance. With the Cisco CX Success Tracks, you can enjoy unparalleled peace of mind, backed by a predictable total cost of ownership, along with a variety of consulting services and rapid hardware replacement options.

• 24x7 Access to CX Centers: Experience round-the-clock support for your Cisco products with dedicated access to expert assistance whenever you need it. Don't let downtime disrupt your operations—get help when it matters most.
• Ask the Experts Knowledge Sessions: Participate in exclusive sessions led by Cisco solution specialists. These sessions are designed to share best practices and in-depth insights that empower you to operate your Cisco products effectively.
• Streamlined Case Management: Enjoy a seamless experience in managing your support cases. Integrated assistance for both Cisco and Solution Support Alliance Partner products ensures you get the support you need without any hassle.
• Up-to-Date Install Base Views: Gain access to comprehensive case information and real-time views of your product installations. This feature provides clarity and confidence in your support strategy, ensuring you're always informed.
• Next Day - Advance Hardware Replacement: Benefit from a reliable and efficient hardware replacement service that minimizes downtime. This ensures that your operations are not hindered, significantly enhancing your operational reliability.

Technical Details of Product

• Service Type: Extended Service
• Support Availability: 24x7 access
• Consulting Services: Included
• Hardware Replacement: Next Day - Advance Hardware Replacement
• Learning Resources: E-learning courses and knowledge sessions

How to Install

To install the Cisco CX Success Tracks Level 1 - Extended Service, follow these simple steps:

1. Contact your Cisco account representative or authorized reseller to purchase the service.
2. Once activated, log in to the Cisco CX Center portal using your credentials.
3. Familiarize yourself with the available resources, including knowledge sessions and case management tools.
4. Utilize the e-learning courses to enhance your team's skills and knowledge on best practices.
5. For hardware replacement, initiate a service request through the portal as needed.

Frequently Asked Questions

• What is included in the Cisco CX Success Tracks Level 1 - Extended Service? This service includes 24x7 access to CX Centers, expert knowledge sessions, case management support, and Next Day hardware replacement services.
• How do I access the "Ask the Experts" knowledge sessions? After purchasing the service, you can access the sessions via the Cisco CX Center portal.
• What is the response time for hardware replacement? The response time for hardware replacement is typically Next Day, ensuring your operations remain uninterrupted.
• Is training provided with this service? Yes, the service includes access to e-learning courses designed to equip your team with the necessary skills and knowledge.
• Can I manage cases for products from Cisco Alliance Partners? Absolutely, the service provides streamlined case management for solutions that include Cisco and Solution Support Alliance Partner products.