Cisco CX Success Tracks Level 1 - Extended Service - Service

The Cisco CX Success Tracks Level 1 - Extended Service is a premier service designed to enhance your overall experience with Cisco products. This exceptional service ensures that your systems are running at their peak performance while providing you with dedicated support resources. With 24x7 assistance and specialized expert access, organizations can effectively manage costs while improving uptime and operational efficiency.

• Expert Knowledge Access: Gain exclusive entry to "Ask the Experts" knowledge sessions, where Cisco solution specialists share invaluable best practices for operating your products effectively. These sessions are designed to empower your team with insights that enhance product utilization.
• 24x7 CX Centers Support: Enjoy uninterrupted access to CX Centers, ensuring immediate assistance with product issues. This streamlined support enhances case management for Cisco and Solution Support Alliance Partner products, giving you peace of mind knowing help is always available.
• Comprehensive Case Management: Monitor and manage your case information seamlessly. The service provides complete access to current install base views and e-learning courses, enabling informed decisions to optimize your systems effectively.
• Predictable Ownership Costs: Budget with confidence, thanks to predictable total cost of ownership. This feature allows you to maintain your systems while ensuring they perform at peak levels without unexpected expenditures.
• Next Business Day Hardware Replacement: Minimize downtime with the Next Business Day Advance Hardware Replacement service. This fast and reliable response ensures that you can quickly address any hardware issues you encounter, keeping your business operations running smoothly.

Technical Details of Product

• Service Type: Extended Service
• Service Level: Level 1
• Support Availability: 24x7 CX Centers
• Response Time: Next Business Day Hardware Replacement
• Learning Resources: Access to e-learning courses and knowledge sessions

How to Install

To install the Cisco CX Success Tracks Level 1 - Extended Service, follow these straightforward steps:

1. Purchase the service through your Cisco account manager or authorized reseller.
2. Receive the service activation email containing your service ID and instructions.
3. Log in to the Cisco CX portal using your Cisco credentials.
4. Activate your service by entering the service ID provided in the email.
5. Explore available resources, including knowledge sessions and support options, to get started.

Frequently Asked Questions

What is included in the Cisco CX Success Tracks Level 1 - Extended Service? This service includes expert knowledge sessions, 24x7 support access, comprehensive case management, and Next Business Day hardware replacement.

How can I access the "Ask the Experts" sessions? Access to the sessions is available through the Cisco CX portal once you have activated your service.

What should I do if I encounter a product issue? Contact the 24x7 CX Centers for immediate assistance and guidance on resolving your product issues.

Is there training available for using Cisco products? Yes, the service provides access to e-learning courses and knowledge sessions to enhance your understanding and operational capabilities with the products.

How long does it take to receive hardware replacements? The Next Business Day service ensures that you receive hardware replacements as quickly as possible, minimizing downtime.