Cisco CX Success Tracks Level 1 - Extended Service - Service

The Cisco CX Success Tracks Level 1 - Extended Service is your go-to support solution for maximizing the performance and reliability of your Cisco products. This comprehensive service offers a plethora of features aimed at ensuring that your systems operate smoothly and efficiently. With exclusive access to expert knowledge, dedicated support, and enhanced operational capabilities, you'll elevate your Cisco experience significantly. Discover how this essential service can benefit you!

• 24x7 Access to CX Centers: Enjoy round-the-clock access to Cisco's CX Centers, providing you with timely assistance and support to troubleshoot and resolve any product issues seamlessly.
• Expert-Led Knowledge Sessions: Participate in "Ask the Experts" sessions led by Cisco solution specialists who deliver best practices and insights on operating your Cisco products effectively.
• Enhanced Reliability: Protect your investment with a service that increases system reliability and productivity, ensuring your operations run without interruption.
• Next Business Day Hardware Replacement: Benefit from a rapid response time with Next Business Day Advance Hardware Replacement, allowing for swift resolution and minimal downtime.
• Comprehensive Case Management: Streamline your support experience with integrated case management for Cisco products and its Solution Support Alliance Partner products, providing clarity and efficiency in issue resolution.

Technical Details of Cisco CX Success Tracks Level 1 - Extended Service

• Service Type: Extended Service
• Support Availability: 24x7 access to CX Centers
• Knowledge Sessions: Expert-led "Ask the Experts"
• Hardware Replacement: Next Business Day Advance Hardware Replacement
• Consulting Service: Included to resolve product-related issues
• Service Depot Location: Local service depot for increased reliability
• Access to Resources: E-learning courses, install base views, and case information

How to Install

Installation of the Cisco CX Success Tracks Level 1 - Extended Service is straightforward. Upon purchase, you will receive a confirmation email with the essential details and instructions on how to activate your service. Follow these steps:

1. Log in to your Cisco account or create a new account if you don't have one.
2. Navigate to the "Services" section and select "CX Success Tracks."
3. Enter the service activation code provided in your confirmation email.
4. Follow the on-screen prompts to complete the activation process.
5. Once activated, you can access the CX Centers and all included services.

Frequently Asked Questions

• What is included in the Cisco CX Success Tracks Level 1 - Extended Service? This service includes 24x7 access to CX Centers, expert-led knowledge sessions, Next Business Day hardware replacement, consulting services, and access to various resources to streamline your support experience.
• How do I access the "Ask the Experts" sessions? Access is provided through your Cisco account. Once your service is activated, you will receive notifications about upcoming sessions and how to participate.
• What is the response time for the hardware replacement? The service provides a Next Business Day Advance Hardware Replacement response time, ensuring that you receive timely hardware support.
• Can I use this service for third-party products? This service integrates support for Cisco products and its Solution Support Alliance Partner products for efficient case management.
• How do I contact support? You can contact support through the Cisco CX Centers available 24x7. Details for contacting support can be found in your service confirmation email or through your Cisco account.