Cisco CX Success Tracks Level 1 - Extended Service - Service

The Cisco CX Success Tracks Level 1 - Extended Service is an essential support solution that ensures the optimal performance and maintenance of your Cisco products. Designed to enhance operational efficiency and reliability, this service provides exceptional resources and tailored insights to meet your specific needs. With the Cisco CX Success Tracks, you're not just investing in a product; you're investing in a partnership that prioritizes your success.

• 24/7 Access to Expert Support: Enjoy round-the-clock access to Cisco CX Centers where dedicated solution specialists are available to assist you with any product-related inquiries and issues.
• Engaging "Ask the Experts" Sessions: Participate in interactive knowledge sessions led by experienced professionals who share best practices and strategies for effectively utilizing your Cisco products.
• Streamlined Case Management: Benefit from a seamless case management process that efficiently addresses issues related to both Cisco products and those from Solution Support Alliance Partners.
• Quick Hardware Replacement: Experience peace of mind with a 4-hour advanced hardware replacement service response time, ensuring that your operations remain uninterrupted.
• Comprehensive Resources: Access a wealth of resources including up-to-date install base views, case information, and e-learning courses designed to protect your investment and enhance your operational capabilities.

Technical Details of Product

• Service Type: Extended Service
• Support Hours: 24/7
• Response Time: 4-hour advance hardware replacement
• Access to CX Centers: Includes e-learning and consulting services

How to Install

Installing the Cisco CX Success Tracks Level 1 - Extended Service is a straightforward process. Follow these steps to ensure you set up your service correctly:

1. Visit the Cisco support website and log in with your credentials.
2. Navigate to the CX Success Tracks section and select Level 1 - Extended Service.
3. Complete any required forms or agreements to activate your service.
4. Access the available resources and schedule your first "Ask the Experts" session.
5. Connect with Cisco CX Centers to familiarize yourself with the support processes.

Frequently Asked Questions

• What is included in the Cisco CX Success Tracks Level 1 - Extended Service? This service includes 24/7 access to expert support, knowledge sessions, case management for product solutions, and advanced hardware replacement services.
• How do I access the "Ask the Experts" sessions? You can access these sessions through the Cisco support portal after you have activated your service. Schedule a session based on your availability.
• What is the response time for hardware replacement? The service provides a 4-hour advance hardware replacement response time, ensuring minimal disruption to your operations.
• Can I get support for non-Cisco products? Yes, the service includes support for solutions that comprise both Cisco and Solution Support Alliance Partner products.
• Are there any training resources available? Yes, the service provides access to e-learning courses and additional resources to enhance your understanding of your Cisco products.