Cisco CX Success Tracks Level 1 - Extended Service - Service

Enhance your operational efficiency with the Cisco CX Success Tracks Level 1 - Extended Service. This service plan is meticulously crafted for businesses that depend on Cisco products, ensuring that you have the necessary resources and support to maintain optimal performance and address any technical challenges that may arise. Enjoy round-the-clock access to expert knowledge and support, making the Cisco CX Success Tracks Level 1 - Extended Service your reliable partner in technology management.

• 24x7 Access to Expert Knowledge: Engage with solution specialists through "Ask the Experts" sessions, where you can learn best practices and receive answers to your product-related queries.
• Comprehensive CX Centers Support: Gain immediate assistance with product issues via the CX Centers, which offer streamlined case management for both Cisco and Solution Support Alliance Partner products, ensuring prompt help when you need it.
• Real-Time Case Information: Stay informed and manage your support cases effectively with access to real-time case information and up-to-date install base views, empowering you to track progress efficiently.
• E-Learning Courses: Further your understanding of Cisco products and services through a diverse range of e-learning courses, enhancing your team's capabilities and product knowledge.
• Reliable Hardware Support: Enjoy peace of mind with a 4 Hour - Advance Hardware Replacement service response time, ensuring timely resolution of any hardware issues for increased dependability.

Technical Details of Cisco CX Success Tracks Level 1 - Extended Service

• Service Type: Extended Service
• Support Accessibility: 24/7
• Hardware Replacement Response: 4 Hours
• Learning Resources: E-learning courses available
• Case Management Support: Streamlined through CX Centers

How to Install

Installing the Cisco CX Success Tracks Level 1 - Extended Service is a straightforward process:

1. Sign up for the Cisco CX Success Tracks Level 1 - Extended Service through the Cisco website or your Cisco representative.
2. Receive your account details and access information via email.
3. Log into the CX Centers using your account credentials to begin accessing resources.
4. Participate in the "Ask the Experts" sessions and explore e-learning courses to maximize your service benefits.
5. For hardware replacement, follow the provided guidelines to request advance hardware support as needed.

Frequently Asked Questions

• What is included in the Cisco CX Success Tracks Level 1 - Extended Service? This service includes 24x7 access to expert support, streamlined case management, e-learning resources, and rapid hardware replacement services.
• How can I access the "Ask the Experts" sessions? You can access these sessions through the CX Centers portal, available to all Cisco CX Success Tracks Level 1 customers.
• What should I do if I need hardware replacement? Request advance hardware replacement through the CX Centers, and a replacement will be dispatched within 4 hours.
• Are there any additional costs associated with this service? The Cisco CX Success Tracks Level 1 - Extended Service is a subscription service, which may involve recurring fees. Please check with your Cisco representative for detailed pricing information.
• Can I upgrade my service level in the future? Yes, upgrades are available. Contact your Cisco representative for more information on service level options.