Cisco CX Success Tracks Level 1 - Extended Service - Service

Introducing the Cisco CX Success Tracks Level 1 - Extended Service, a comprehensive service solution designed to elevate your Cisco product experience. With a focus on efficiency, reliability, and expert support, this service package ensures you keep your systems running smoothly while minimizing downtime and maximizing your investment.

• Expert Support Around the Clock: Gain access to "Ask the Experts" knowledge sessions led by Cisco solution specialists. These sessions provide best practices and insights to help you operate your products effectively and efficiently.
• 24/7 CX Center Access: Enjoy uninterrupted support with 24x7 access to the CX Centers. This feature allows you to resolve product issues seamlessly, streamlining case management for solutions that combine Cisco and Solution Support Alliance Partner products.
• Comprehensive Case Information: With Cisco CX Success Tracks, you receive real-time case information and up-to-date install base views. This transparency ensures you are always informed about your system’s status and any ongoing support requests.
• E-Learning Courses for Continuous Improvement: Enhance your team's skills with access to a wide range of e-learning courses. These resources empower your staff to stay updated on the latest Cisco technologies and best practices, ensuring optimal system performance.
• Cost-Effective Maintenance with Predictable TCO: Keep your system optimally maintained while enjoying a predictable total cost of ownership. This value-driven approach ensures you can plan your budget effectively, making it easier to manage operational costs.

Technical Details of Product

• Service Type: Extended Service
• Support Availability: 24/7
• Response Time: Next Day - Advance Hardware Replacement
• Support Channels: Case Management, CX Centers, Knowledge Sessions
• Learning Resources: E-Learning Courses

How to Install

Installing the Cisco CX Success Tracks Level 1 - Extended Service is a straightforward process. Follow these steps:

1. Purchase the Cisco CX Success Tracks Level 1 - Extended Service through an authorized Cisco partner or online.
2. Upon purchase, you will receive a confirmation email containing access details and a unique service identifier.
3. Visit the Cisco CX Center portal using the provided access credentials.
4. Follow the on-screen instructions to set up your account, including linking your Cisco products to the service.
5. Once your account is established, you can begin utilizing the "Ask the Experts" sessions, 24/7 support, and other resources available to you.

Frequently Asked Questions

• What is included in the Cisco CX Success Tracks Level 1 - Extended Service? The service includes access to expert knowledge sessions, 24/7 CX Center support, case management, e-learning courses, and next-day hardware replacement.
• How quickly can I expect to receive support? With 24/7 access to the CX Centers, you can expect immediate support for urgent issues. For hardware replacements, the next-day service ensures maximum reliability and minimal downtime.
• What types of products are covered under this service? This service covers Cisco products as well as solutions from Cisco's Solution Support Alliance Partners, offering a comprehensive support solution for your entire system.
• Are there additional costs associated with the service? The Cisco CX Success Tracks Level 1 - Extended Service is billed at a predictable total cost, allowing you to budget for your support needs without unexpected expenses.
• Can I upgrade my service level in the future? Yes, Cisco provides the flexibility to upgrade your service level as your needs evolve. Contact your Cisco representative for more details on available options.