Cisco CX Success Tracks Level 1 - Extended Service - Service

The Cisco CX Success Tracks Level 1 - Extended Service provides a robust framework designed to ensure that your Cisco products function optimally at all times. With a commitment to delivering exceptional support and resources, this service package is your ultimate solution for maintaining and enhancing your Cisco investments. Enjoy peace of mind knowing that expert assistance is available 24/7 to help you resolve any issues or inquiries related to your Cisco solutions.

• 24x7 Access to CX Centers: Experience round-the-clock access to Cisco's Customer Experience (CX) Centers. This ensures that you have the expert support you need, whenever you need it, allowing you to resolve any product issues efficiently.
• Ask the Experts Knowledge Sessions: Participate in exclusive knowledge sessions led by Cisco solution specialists. These sessions are designed to share best practices, empowering your team to maximize the efficiency and effectiveness of your Cisco products.
• Streamlined Case Management: Benefit from seamless case management that integrates Cisco and Solution Support Alliance Partner products. This feature minimizes downtime and improves response times for critical issues, ensuring your operations run smoothly.
• Access to Valuable Resources: Enjoy comprehensive access to a wealth of resources, including case information, up-to-date install base views, and a variety of e-learning courses. These resources are tailored to enhance your understanding and operational capabilities with Cisco products.
• Rapid Hardware Replacement: With a commitment to swift service, the Cisco CX Success Tracks Level 1 - Extended Service includes a 4-hour advanced hardware replacement response time. This ensures that hardware issues are promptly addressed, increasing system reliability.

Technical Details of Cisco CX Success Tracks Level 1 - Extended Service

• Service Type: Extended Service
• Support Level: Level 1
• Access: 24x7 Customer Experience (CX) Centers
• Response Time: 4-Hour Advance Hardware Replacement
• Consulting: Included for problem resolution
• Training: Access to e-learning courses and expert sessions
• Case Management: Streamlined for Cisco and partner products

How to Install

To install the Cisco CX Success Tracks Level 1 - Extended Service, simply follow these steps:

1. Purchase the service through an authorized Cisco partner or distributor.
2. Receive your service credentials and access information via email.
3. Log in to the Cisco CX Center using the provided credentials.
4. Familiarize yourself with the available resources, including knowledge sessions and e-learning courses.
5. Contact the support team anytime, 24/7, for assistance or to resolve product issues.

Frequently Asked Questions

• What does the Cisco CX Success Tracks Level 1 - Extended Service include? This service includes 24x7 access to CX Centers, knowledge sessions, streamlined case management, e-learning resources, and rapid hardware replacement services.
• How quickly can I get support? Support is available 24/7, and hardware replacement requests have a response time of just 4 hours.
• Are training and resources included in the service? Yes, you will have access to various e-learning courses and expert-led sessions as part of the service.
• Can I access support for third-party products? While the service is designed primarily for Cisco products, it also offers streamlined support for products from Solution Support Alliance Partners.
• Is consulting included in this service? Yes, consulting services for problem resolution are included as part of the Cisco CX Success Tracks Level 1 - Extended Service.