Cisco CX Success Tracks Level 1 - Extended Service - Service

Unlock the full potential of your Cisco products with the Cisco CX Success Tracks Level 1 - Extended Service. This comprehensive support service is designed to assist you in running and maintaining your Cisco solutions effectively. With access to expert knowledge sessions, 24/7 CX Center support, and a wealth of resources, you can ensure that your network operates seamlessly.

• Expert Guidance: Participate in "Ask the Experts" knowledge sessions led by solution specialists who share best practices for operating Cisco products efficiently.
• 24/7 CX Center Access: Gain around-the-clock access to CX Centers for immediate assistance in resolving product-related issues. This ensures that expert support is always available when you need it.
• Streamlined Case Management: Benefit from streamlined case management for solutions that involve Cisco and Solution Support Alliance Partner products, making it easier to track and resolve issues.
• Comprehensive Resource Library: Access case information, real-time install base views, and a variety of e-learning courses to enhance your knowledge and skills regarding Cisco products.
• Reliable Technical Support: Rely on dependable technical support to resolve all your issues efficiently, ensuring the smooth operation of your Cisco network.

Technical Details of Cisco CX Success Tracks Level 1 - Extended Service

• Service Type: Extended Service
• Support Availability: 24/7
• Expert Sessions: Available through CX Center
• Response Time: Next Day - Advance Hardware Replacement
• Access to E-learning: Yes

How to Install

Installing the Cisco CX Success Tracks Level 1 - Extended Service is a straightforward process:

1. Purchase the Cisco CX Success Tracks Level 1 service through an authorized Cisco partner or directly from Cisco.
2. Upon purchase, you will receive a confirmation email with your service details and access instructions.
3. Log into the Cisco Support Portal using your account credentials provided in the confirmation email.
4. Access the "CX Center" section where you can schedule "Ask the Experts" sessions and find additional resources.
5. Start utilizing the available e-learning courses to maximize your understanding of Cisco products and services.

Frequently Asked Questions

• What is included in the Cisco CX Success Tracks Level 1 - Extended Service? The service includes expert knowledge sessions, 24/7 CX Center support, streamlined case management, access to case information, real-time install base views, and e-learning courses.
• How does the Next Day - Advance Hardware Replacement work? In the event of hardware failure, if you have a valid support contract, Cisco will ship a replacement unit to you the next day to minimize downtime.
• Can I access the CX Center at any time? Yes, the CX Center is available 24/7, allowing you to get support and assistance whenever you need it.
• Are there any prerequisites to enroll in the e-learning courses? No, there are no prerequisites to access the e-learning courses. You can start learning at your convenience once you have access to the service.
• Who can I contact for assistance with my Cisco service? You can reach out to the CX Center support team via the support portal, or you can contact your authorized Cisco partner for additional assistance.