Cisco CX Success Tracks Level 1 - Extended Service - Service

The Cisco CX Success Tracks Level 1 - Extended Service is an all-encompassing support service aimed at optimizing your operational efficiency and ensuring you reap the maximum benefits from your Cisco investments. This service not only offers critical resources for the maintenance and operation of your Cisco products but also empowers your team with the knowledge and skills to navigate various challenges successfully. With 24/7 access to CX Centers and exclusive "Ask the Experts" sessions, your organization will receive expert guidance tailored specifically to meet your needs.

• 24/7 Access to CX Centers: Benefit from round-the-clock support to swiftly resolve product issues. Our dedicated Solution Support enables efficient case management for both Cisco and Solution Support Alliance Partner products.
• "Ask the Experts" Knowledge Sessions: Acquire invaluable insights from specialized solution experts who share best practices and operational strategies to ensure the seamless functioning of your products.
• Comprehensive Case Management: Stay informed with real-time access to case information and up-to-date install base views, empowering your team to proactively manage issues and enhance efficiency.
• E-learning Courses: Boost your team's skill set and knowledge through a wide array of e-learning courses, ensuring that your staff remains current with the latest technologies and best practices.
• Next Business Day - Advance Hardware Replacement: Enjoy rapid, reliable, and cost-effective hardware replacement services, designed for quick turnaround times and enhanced reliability.

Technical Details of Product

• Service Type: Extended Service
• Access Hours: 24x7
• Support Channels: CX Centers, Knowledge Sessions, E-learning
• Hardware Replacement: Next Business Day
• Case Management: Streamlined for Cisco and Partners

How to Install

1. Purchase the Cisco CX Success Tracks Level 1 - Extended Service through an authorized Cisco partner.
2. Upon purchase, an activation email with a unique access code will be sent to you.
3. Follow the instructions provided in the email to create your account on the Cisco support portal.
4. Access the CX Centers and start utilizing the "Ask the Experts" sessions and e-learning resources.
5. For hardware replacements, initiate a service request via the support portal and track the progress until your new hardware is delivered.

Frequently Asked Questions

• Q: What is included in the Cisco CX Success Tracks Level 1 - Extended Service?
  A: This service encompasses 24/7 access to CX Centers, "Ask the Experts" sessions, e-learning courses, and Next Business Day hardware replacement services.
• Q: How do I access the knowledge sessions?
  A: After activating your account on the Cisco support portal, you can access the "Ask the Experts" sessions directly from your dashboard.
• Q: What should I do if I need immediate assistance?
  A: You can reach out to the CX Centers at any time for immediate support regarding your Cisco products and services.
• Q: Can I transfer my service to another product?
  A: Services are typically tied to specific products. Please consult your Cisco account representative for guidance on transferring services.
• Q: Is training available for my team?
  A: Absolutely! E-learning courses are available to assist your team in staying updated with the latest practices and technologies.