Cisco CX Success Tracks Level 1 - Extended Service - Service

The Cisco CX Success Tracks Level 1 - Extended Service is your ultimate solution for ensuring the seamless operation and maintenance of your Cisco products. This comprehensive service plan is tailored specifically to enhance your support experience, optimize the performance of your Cisco investments, and provide you with the tools necessary to maximize your productivity. Whether you're a small business or a large enterprise, this service is designed to cater to your unique business needs.

• 24x7 Access to CX Centers: Experience uninterrupted support with around-the-clock access to Cisco CX Centers. Our expert solution specialists are available to quickly assist you with any product issues, ensuring minimal downtime for your operations.
• "Ask the Experts" Knowledge Sessions: Participate in exclusive sessions led by seasoned specialists. These informative sessions cover best practices for using Cisco products effectively, empowering your team and increasing productivity.
• Streamlined Case Management: Enjoy a unified support experience that integrates both Cisco and Solution Support Alliance Partner products. This allows you to manage cases more efficiently, ensuring swift resolutions and optimal performance.
• Comprehensive E-Learning Resources: Gain valuable insights with access to a variety of e-learning courses that keep your team informed about the latest technologies and best practices, leading to increased operational efficiency.
• Next Day - Advance Hardware Replacement: Rest easy knowing that fast hardware replacement options are available. This service minimizes interruption to your operations, ensuring that your systems remain functional and your business continues to thrive.

Technical Details of Cisco CX Success Tracks Level 1 - Extended Service

• Service Type: Extended Service Agreement
• Support Availability: 24/7 CX Center Access
• Knowledge Sessions: Regularly Scheduled "Ask the Experts"
• Case Management: Unified for Cisco and Alliance Partner Products
• Replacement Service: Next Day Hardware Replacement Service
• E-Learning Access: Available for all users

How to Install

Installing the Cisco CX Success Tracks Level 1 - Extended Service is a straightforward process. Follow these simple steps to get started:

1. Purchase the service through an authorized Cisco partner or reseller.
2. Receive your service confirmation and account details via email.
3. Log into the Cisco CX Center portal using the provided credentials.
4. Explore the available resources, including knowledge sessions and e-learning courses.
5. For any support issues, initiate a case through the case management system for prompt assistance.

Frequently Asked Questions

• What is included in the Cisco CX Success Tracks Level 1 - Extended Service? This service includes 24/7 access to CX Centers, expert knowledge sessions, case management for Cisco and partner products, e-learning resources, and next-day hardware replacement.
• How can I contact the Cisco CX Support team? You can reach the Cisco CX Support team through the CX Center portal or by phone, where trained specialists are available to assist you 24/7.
• Is there any training provided with this service? Yes, you will have access to various e-learning courses and "Ask the Experts" sessions to enhance your knowledge and skills in managing Cisco products.
• What is the response time for hardware replacement? The Next Day - Advance Hardware Replacement service ensures that you receive a reliable and fast response, minimizing the downtime of your systems.
• Can I manage cases for third-party products? Yes, the service offers streamlined case management for solutions that comprise both Cisco and Solution Support Alliance Partner products, allowing for efficient resolution of issues.