Cisco CX Success Tracks Level 1 Extended Service for 48-Port PoE Network Adva

Experience reliable, fast, and cost-efficient support for your Cisco CX environment with the Level 1 Extended Service. This comprehensive care plan delivers around-the-clock access to Cisco-certified experts, a precise 4-hour response window, and dependable hardware replacement through depot and exchange service. Specifically designed for dense 48-port PoE network deployments, this offering helps keep critical Cisco CX infrastructure — including power-over-Ethernet edge devices and Adva configurations — up and running with minimal downtime. With proactive coverage, predictable service levels, and seamless activation, Cisco CX Success Tracks Level 1 Extended Service simplifies network operations and shields your investment in Cisco technology.

• 24/7 access to Cisco-certified experts: Receive authoritative guidance whenever you need it, enabling rapid decision-making and reducing mean time to repair (MTTR) for incidents that span day and night.
• 4-hour response window: A clearly defined service level that accelerates incident management, escalation, and resolution, helping you meet internal uptime commitments and external SLAs.
• Depot and Exchange service: Fast hardware replacements and exchanges minimize downtime, with replacement components and devices dispatched to keep your PoE network online while problems are resolved.
• Optimized for 48-port PoE networks: Tailored for dense, power-hungry environments—think IP cameras, VoIP phones, wireless access points, and other PoE devices—where uptime and performance are mission-critical.
• Extended Level 1 coverage: Focused on essential troubleshooting and rapid problem resolution, allowing your IT team to prioritize higher-value work and strategic initiatives without sacrificing reliability.

Technical Details of Cisco CX Success Tracks Level 1 Extended Service

• Service Level: 24x7x4 Hour support with extended Level 1 coverage to address immediate issues and coordinate rapid resolutions.
• Response Time: 4 hours targeted for incident response and hardware replacement coordination.
• Service Type: Depot and Exchange service to replace faulty hardware and restore service quickly.
• Environment Coverage: Designed for Cisco CX Success Tracks Level 1 in 48-port PoE network Adva configurations and related deployments.
• Enrollment: Activation generally managed through a Cisco account team or an authorized partner; terms and eligibility may vary by region.

How to Install Cisco CX Success Tracks Level 1 Extended Service

Activating and leveraging this service is typically handled by your Cisco account team or a qualified service provider. The following practical steps outline the activation and readiness process to ensure you start receiving the full benefits of the plan as quickly as possible:

• Confirm your device SKU/UPC matches the Level 1 Extended Service offering and verify that your 48-port PoE network Adva environment is correctly identified for coverage under the contract.
• Coordinate activation with your Cisco account representative or an authorized partner; establish the service start date, regional coverage, and 24x7 access details for your incident response team.
• Provide essential asset information, including serial numbers, locations, and contact points, to enable precise asset coverage and rapid escalation when needed.
• Set up escalation contacts and notification preferences so the 24x7 team can reach the right personnel during an incident or replacement event.
• Maintain up-to-date contract terms, renewal dates, and asset inventory to prevent gaps in coverage and ensure seamless service continuity.

Frequently Asked Questions

• Q: What is included in Cisco CX Success Tracks Level 1 Extended Service?
  A: The plan includes 24x7 access to Cisco-certified experts, a 4-hour response time, and Depot/Exchange hardware replacement designed to support 48-port PoE network environments.
• Q: Which devices and configurations are covered?
  A: Coverage applies to Cisco CX environments under Level 1 Extended Service, with particular relevance to 48-port PoE network Adva configurations and associated edge devices.
• Q: How fast is hardware replacement?
  A: Hardware replacement and service coordination are designed around a 4-hour response window to minimize downtime and restore service quickly.
• Q: How do I enroll or renew?
  A: Enrollment and renewal are typically handled through your Cisco account team or an authorized service partner; terms may vary by region and contract.
• Q: Can this service be upgraded to higher CX Success Tracks levels?
  A: Yes. Customers can upgrade to higher CX Success Tracks levels if needed, subject to eligibility and pricing through Cisco and the partner ecosystem.