Cisco CX Success Tracks Level 1 - Extended Service - Service

The Cisco CX Success Tracks Level 1 - Extended Service is an essential service package tailored for businesses that rely on Cisco products. This service ensures that organizations have continuous, round-the-clock access to expert knowledge, support, and tools necessary for maintaining optimal product performance and resolving any technical issues swiftly. With a focus on enhancing operational efficiency, the Cisco CX Success Tracks Level 1 - Extended Service stands out as a comprehensive support solution for modern enterprises.

• 24x7 Access to CX Centers: Enjoy uninterrupted access to dedicated Customer Experience (CX) Centers at any time, ensuring that you can address product issues and receive Solution Support without delay.
• Expert-Led Knowledge Sessions: Gain insights from "Ask the Experts" sessions facilitated by Cisco solution specialists who share invaluable best practices for product operation, enabling you to maximize your investment.
• Efficient Case Management: Streamline your case management with integrated solutions from Cisco and Solution Support Alliance Partner products, simplifying the tracking and management of issues.
• Comprehensive Support Resources: Access a wealth of case information, real-time install base views, and e-learning courses, empowering your team with the knowledge needed to resolve technical challenges effectively.
• Rapid Hardware Replacement: Benefit from a rapid 4-hour Advanced Hardware Replacement service response time, ensuring minimal downtime and reliable equipment for continuous operations.

Technical Details of Cisco CX Success Tracks Level 1 - Extended Service

• Service Type: Extended Service Support
• Support Hours: 24x7
• Response Time for Hardware Replacement: 4 hours
• Access to CX Centers: Yes
• Knowledge Sessions: Included
• Consulting Services: Available

How to Install

To get started with the Cisco CX Success Tracks Level 1 - Extended Service, follow these simple steps:

1. Purchase the service through a Cisco authorized partner or visit the Cisco website.
2. Upon purchase, you will receive a confirmation email with setup instructions.
3. Log in to the Cisco CX Portal using the credentials provided in your confirmation email.
4. Access the various resources, including knowledge sessions and support tools, available in the CX Portal.
5. If you encounter any setup-related questions, reach out to the CX Center for assistance.

Frequently Asked Questions

1. What is the duration of the Cisco CX Success Tracks Level 1 - Extended Service?
   The duration of the service can vary based on your purchase agreement, but it is typically offered in annual subscriptions.
2. How do I access the "Ask the Experts" sessions?
   You can access these sessions through the Cisco CX Portal, where a schedule of upcoming sessions and registration options will be available.
3. Is there an additional cost for hardware replacement services?
   No, the Advanced Hardware Replacement service is included as part of the Cisco CX Success Tracks Level 1 - Extended Service package.
4. What kind of consulting services are available?
   The consulting services are designed to assist with product mishaps, optimization strategies, and best practices for managing Cisco products effectively.
5. Can I access support for non-Cisco products?
   While the Cisco CX Success Tracks Level 1 - Extended Service primarily focuses on Cisco products, it also includes support for Solution Support Alliance Partner products.