Description
Cisco CX Success Tracks Level 1 - Extended Service - Service 6p 40/100g, Macse
Elevate your Cisco experience with Comprehensive CX Success Tracks Level 1 in Extended Service. This offering provides around-the-clock access to Cisco CX Centers, expert-led knowledge sessions, and proactive guidance designed to help you operate, optimize, and maximize the value of your Cisco investments.
- 24x7 CX Centers access: Round-the-clock support from Cisco specialists helps you resolve issues quickly and minimize downtime. Benefit from fast routing of incidents, expert diagnostics, and escalation to the right teams when needed.
- Ask the Experts knowledge sessions: Regular sessions led by solution experts focus on best practices, operational efficiency, and real-world configurations. These sessions empower your team with actionable insights to keep systems performing at peak levels.
- Structured enablement and best practices: Learn standardized approaches for deployment, monitoring, and maintenance that align with Cisco’s recommended methodologies. This helps reduce risk and accelerate time-to-value across your environment.
- Operational flexibility for growing networks: The Extended Service tier scales with your needs, accommodating evolving 40/100Gbps environments and complex architectures without compromising support quality.
- Proactive guidance and health monitoring: Expect proactive health checks, utilization insights, and optimization recommendations that help you prevent issues before they impact operations.
Technical Details of Cisco CX Success Tracks Level 1 - Extended Service - Service 6p 40/100g, Macse
- UPC: N/A
- SKU: N/A
- Service level: 24x7 access to CX Centers for incident management and escalation
- Delivery scope: Level 1 CX Success Tracks with extended service provisions for high-capacity networks (40/100 GbE workloads)
- Included resources: Access to Ask the Experts knowledge sessions and Cisco solution specialists
- Onboarding: Guided onboarding with dedicated CX resources to align processes and establish communication channels
- Support coverage: Multinational and multi-site support to accommodate global deployments
- Optimization focus: Best-practice guidance for ongoing operation, maintenance, and performance tuning
How to install Cisco CX Success Tracks Level 1 - Extended Service - Service 6p 40/100g, Macse
Because this is a service offering rather than a physical product, installation focuses on onboarding and activation. Follow these steps to enable CX Success Tracks for your environment:
- Confirm eligibility and purchase: Work with your Cisco account team to verify that your organization qualifies for CX Success Tracks Level 1 Extended Service and complete the purchase process.
- Provide environment details: Share your network topology, current service contracts, and contact points to enable fast setup and escalation routing.
- Activate CX Center access: Set up user profiles and permissions for 24x7 CX Center access, ensuring on-call personnel can reach the right specialists when needed.
- Schedule initial Ask the Experts sessions: Reserve early knowledge sessions to align on priorities, operational gaps, and immediate improvement opportunities.
- Establish ongoing engagement plan: Define cadence for health checks, reviews, and optimization recommendations, plus escalation paths for critical incidents.
- Monitor and refine: Use CX insights to monitor performance, adjust resource allocation, and continuously improve operations for 40/100Gbps environments.
Frequently asked questions
- Q: What is included in Cisco CX Success Tracks Level 1 - Extended Service? A: It includes 24x7 access to CX Centers, Ask the Experts knowledge sessions, best-practice enablement, operational guidance, and scalable support designed for high-capacity networks.
- Q: Can this service support 40/100 GbE environments? A: Yes. The service is tailored to high-throughput networks and provides guidance and resources suited to 40/100Gbps deployments.
- Q: How are sessions delivered? A: Knowledge sessions are conducted by Cisco solution specialists through virtual sessions, with recordings available for later review and redistribution within your team.
- Q: How quickly can issues be resolved? A: With 24x7 CX Center access and streamlined escalation, most incidents are triaged rapidly, with critical cases prioritized for expedited resolution.
- Q: Is onboarding included? A: Yes. Onboarding is part of the Extended Service and includes alignment of processes, contact points, and initial session scheduling to accelerate value realization.
- Q: Is this service global? A: The offering supports multinational deployments, with coordination across regions to maintain consistent service levels and response times.
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