Cisco CX Success Tracks Level 1 - Extended Service - Service

The Cisco CX Success Tracks Level 1 - Extended Service is a vital solution tailored for businesses seeking to optimize the performance and reliability of their Cisco products. This service not only boosts operational efficiency but also provides an array of resources and support, making it indispensable for organizations aiming for seamless IT operations. Explore the unique features and benefits that position this service as a must-have for your business needs.

• Expert Guidance: Gain exclusive access to "Ask the Experts" knowledge sessions, where Cisco solution specialists share best practices and insights to help you operate your Cisco products efficiently.
• 24/7 CX Center Support: Enjoy round-the-clock assistance from CX Centers, ensuring prompt resolution of any product issues with comprehensive Solution Support.
• Streamlined Case Management: Benefit from a streamlined case management process for solutions that include both Cisco products and those from Solution Support Alliance Partners, facilitating quicker resolutions.
• Comprehensive Case Information: Access up-to-date install base views and case information, allowing for better tracking and management of your Cisco products.
• Flexible Learning Opportunities: Enhance your team's skills and knowledge with tailored e-learning courses designed to help you maximize the potential of your Cisco products.

Technical Details of Cisco CX Success Tracks Level 1 - Extended Service

With the Cisco CX Success Tracks Level 1 - Extended Service, your organization will benefit from:

• Access to expert-led training sessions
• 24/7 customer support via CX Centers
• Fast, efficient case management for Cisco and alliance partner products
• Timely case updates and install base visibility
• Availability of e-learning resources for continuous learning

How to Install Cisco CX Success Tracks Level 1 - Extended Service

Getting started with Cisco CX Success Tracks is a straightforward process:

1. Contact your Cisco sales representative to purchase the service.
2. Once the service is activated, you will receive confirmation and details on accessing the "Ask the Experts" sessions.
3. Log in to the Cisco CX Center portal to explore available resources, including case management and e-learning opportunities.
4. Familiarize yourself with the support channels and available experts to maximize the benefits of the service.

Frequently Asked Questions

• What is included in the Cisco CX Success Tracks Level 1 - Extended Service? This service includes access to expert knowledge sessions, 24/7 CX Center support, case management, install base views, and e-learning resources.
• How do I access the support services? Access to support services is available through the Cisco CX Center portal, where you can manage cases and get insights from experts.
• Is there any on-site support included in the service? Yes, on-site support is provided to ensure that quick solutions are available with the immediate presence of experts when necessary.
• What is the response time for hardware replacement? The service includes a 4-hour advanced hardware replacement response time, ensuring minimal disruption to your operations.
• Can I train my team using the e-learning resources? Absolutely! The e-learning courses are designed to enhance the skills of your team, allowing them to operate Cisco products effectively.