Cisco CX Success Tracks Level 1 - Extended Service - Service

The Cisco CX Success Tracks Level 1 - Extended Service is designed to elevate your operational efficiency and provide unmatched support for all your Cisco products. This all-encompassing service combines expert knowledge and resources to ensure your systems operate without a hitch. With 24x7 access to dedicated CX Centers, you can concentrate on your primary business activities while we handle any product issues swiftly and effectively. Discover what makes our service the right choice for your organization.

• Expert Knowledge Sessions: Enjoy exclusive access to "Ask the Experts" sessions led by solution specialists. These sessions cover best practices for maximizing the efficiency of Cisco products.
• 24x7 CX Center Access: Our round-the-clock support ensures that case management for both Cisco and Solution Support Alliance Partner products is streamlined, resulting in quick resolutions to any product issues you may encounter.
• Up-to-Date Information: Stay informed with real-time access to case information, current install base views, and customized e-learning courses designed to deepen your understanding of Cisco products.
• Predictable Total Cost of Ownership: This service guarantees that your systems are maintained optimally while offering transparency regarding associated costs. This clarity helps eliminate unexpected expenses, allowing for effective budget control.
• Next Business Day Hardware Replacement: Experience the benefits of advanced hardware replacement services with next business day response times that ensure maximum reliability and minimal downtime for your operations.

Technical Details of Cisco CX Success Tracks Level 1 - Extended Service

• Service Type: Extended Service
• Support Availability: 24x7
• Response Time for Hardware Replacement: Next Business Day
• Access to E-Learning Resources: Yes
• Consulting Services: Included

How to Install

To get started with the Cisco CX Success Tracks Level 1 - Extended Service, follow these simple steps:

1. Purchase the Cisco CX Success Tracks Level 1 service package through an authorized Cisco partner or directly from Cisco.
2. Once your purchase is confirmed, you will receive an email with instructions on how to register for the service.
3. Register your account on the Cisco CX portal to gain access to all available resources, including knowledge sessions and e-learning courses.
4. Contact the 24x7 CX Center to activate your service and receive assistance with any initial setup requirements.
5. Start utilizing all the features and benefits of the Cisco CX Success Tracks Level 1 service to optimize your Cisco product usage.

Frequently Asked Questions

• What is included in the Cisco CX Success Tracks Level 1 service? The service includes expert knowledge sessions, 24x7 CX Center access, case management support, e-learning resources, and next business day hardware replacement.
• How can I access the "Ask the Experts" sessions? You can access these sessions through the Cisco CX portal after registering your account following your purchase.
• What should I do if I experience a product issue? Contact the 24x7 CX Center for assistance, and they will help you troubleshoot and resolve the issue quickly.
• Is there a cost associated with the Next Business Day Hardware Replacement? The Next Business Day Hardware Replacement service is included in the Cisco CX Success Tracks Level 1 package, ensuring you have reliable support without additional costs.
• How can I ensure a predictable total cost of ownership? By utilizing the resources and support provided by the CX Success Tracks service, you can plan for maintenance and operational costs more effectively, avoiding unexpected expenses.