Cisco CX Success Tracks Level 1 - Extended Service for Cisco Catalyst C8300

Experience enterprise-grade support designed to protect your Cisco Catalyst C8300 deployments while accelerating your path to reliable, optimized network operations. Cisco CX Success Tracks Level 1 – Extended Service delivers essential coverage, ongoing guidance, and rapid access to Cisco experts to help you run and maintain your critical network infrastructure with confidence. This offering combines access to expert knowledge, proactive support resources, and practical best-practice recommendations so your team can focus on delivering business outcomes rather than firefighting incidents. With Level 1, you gain a solid foundation of service and learning resources that scale with your environment, ensuring that your Catalyst C8300 platform continues to deliver the performance, security, and reliability your organization demands. The Extended Service designation reflects a broader window of support delivery, designed to minimize downtime and keep your operations aligned with Cisco’s proven operating models. Whether you’re optimizing a regional edge, expanding a secure data path, or pursuing a phased modernization of your campus and data center, this plan provides the essential structure to keep your system healthy and productive.

• 24x7 CX Center access for issue resolution. With round-the-clock availability, you can open cases and receive expert triage from Cisco’s CX Centers, reducing mean time to repair and keeping critical services online. This continuous access is designed to support mission-critical workloads and ensure that technical challenges are addressed promptly, even outside of standard business hours.
• Ask the Experts knowledge sessions. Regular, live sessions led by Cisco solution specialists empower your team with best practices for operating Cisco Catalyst C8300 products. These sessions translate complex technical guidance into actionable steps, helping you implement proven configurations, maintenance routines, and problem-solving approaches that align with Cisco’s deployment models.
• Extended service coverage (8x5xnbd). The Level 1 plan includes an extended service window with eight hours per day, five days per week, plus next-business-day hardware replacement where available. This combination is designed to minimize downtime and provide timely hardware support for your Catalyst C8300 environment as you scale or migrate.
• Operational guidance and best-practice optimization. Benefit from Cisco’s experience with diverse customer environments. The service emphasizes practical guidance on deployment, configuration, change management, and performance optimization to help you maximize uptime, security, and efficiency across your network stack.
• Flexible alignment with your business needs. Level 1 is designed to complement your existing IT operations, offering a scalable approach that can adapt as your network grows. You can augment the core coverage with additional resources or expand the scope to cover more devices or sites as necessary, all while maintaining a clear pathway to expertise and support as your requirements evolve.

Technical Details of Cisco CX Success Tracks Level 1 - Extended Service - Service 8x5xnbd Cisco Catalyst C8300

Specifications are not available in the provided data from ec.synnex. This section will be updated when UPC/SKU-based details are retrieved from the ec.synnex specifications page. In the meantime, the following attributes summarize the service offering and its alignment with the Cisco Catalyst C8300 platform:

• Platform compatibility: Cisco Catalyst C8300 family (as implied by the product title and scope).
• Service level: Extended 8x5xnbd coverage, integrated into Cisco CX Success Tracks Level 1.
• Support channels: 24x7 access to Cisco CX Centers for case management and rapid escalation.
• Knowledge resources: Access to Ask the Experts sessions for best-practice guidance and operational training.
• Primary objective: Enable reliable operation, reduced downtime, and optimized performance of Catalyst C8300 deployments through expert support and proactive resources.

How to install Cisco CX Success Tracks Level 1 - Extended Service - Service 8x5xnbd Cisco Catalyst C8300

• Review eligibility and purchase details to confirm coverage under Cisco CX Success Tracks Level 1 Extended Service for your Catalyst C8300 assets and confirm the 8x5xnbd option is selected.
• Register for Cisco CX access: If you are new to CX, create your account in the Cisco customer portal and associate your Catalyst C8300 devices with the service to enable streamlined case handling and resource access.
• Plan access to Ask the Experts: Schedule initial knowledge sessions with solution professionals to establish a baseline of operating practices tailored to your network topology and performance goals.
• Implement recommended practices: Apply the guidance from sessions to align configurations, monitoring, and maintenance routines with Cisco’s recommended models, enabling a more predictable operating environment.
• Monitor and engage with CX Centers: Use the 24x7 CX Centers to initiate cases, request proactive guidance, and escalate issues as needed to maintain service levels and uptime.

Frequently asked questions

Q: What is Cisco CX Success Tracks Level 1 - Extended Service for Cisco Catalyst C8300?
A: It is an entry-level Cisco Customer Experience (CX) support offering designed to protect and optimize Catalyst C8300 deployments. It provides essential coverage, access to expert knowledge, and a framework for proactive guidance and rapid issue resolution, with extended service hours intended to support business-critical operations.

Q: What does 8x5xnbd mean in this context?
A: The 8x5xnbd designation refers to coverage during eight hours per day, five days per week, with next-business-day hardware replacement where available. This structure aims to minimize downtime by prioritizing hardware replacement and expedited service within the defined window.

Q: Who can benefit from this service?
A: Organizations deploying Cisco Catalyst C8300 platforms, including edge, data center, and campus edge environments that require essential coverage, access to expert guidance, and reliable escalation paths. The service is suitable for teams seeking practical, best-practice support to maintain uptime and optimize performance.

Q: How do I access the Ask the Experts sessions?
A: Ask the Experts sessions are part of the CX Success Tracks offering and are accessible to eligible customers through the Cisco CX portal. Sessions are led by Cisco solution specialists who share deployment guidance, configuration recommendations, and operational best practices tailored to Catalyst C8300 environments.

Q: How does Cisco CX Centers support ongoing operations?
A: The CX Centers provide 24x7 access for case creation, triage, and escalation. They serve as a centralized channel for technical support, product guidance, and proactive assistance, helping you resolve issues quickly and align your operations with Cisco’s recommended practices.