Cisco CX Success Tracks Level 1 - Extended Service for Cisco Catalyst C8300

Discover a comprehensive support experience designed to keep your Cisco Catalyst C8300 deployment performing at peak efficiency. Cisco CX Success Tracks Level 1 - Extended Service is a foundational customer experience program that combines expert guidance, proactive insights, and around-the-clock access to Cisco specialists. This service is purpose-built for organizations deploying and maintaining Cisco Catalyst C8300 platforms, delivering structured, actionable support that helps you optimize reliability, simplify operations, and accelerate value from your network investments. With the Extended Service option, you gain additional coverage, faster access, and a steadier path to best-practice operations, so your team can focus on delivering business outcomes rather than firefighting technical issues.

• 24x7 access to CX Centers – Round-the-clock support hotlines and live assistance to resolve issues faster, minimize downtime, and keep critical services online.
• Ask the Experts knowledge sessions – Regular, live sessions with Cisco solution specialists who share practical best practices, deployment tips, and optimization insights for Catalyst C8300 environments.
• Structured operating guidance – Proven procedures for configuration, monitoring, maintenance windows, firmware planning, and change control tailored to your Catalyst C8300 topology.
• Proactive service improvements – Proactive health checks, risk assessments, and guidance to reduce incidents and extend the life of your Cisco platform.
• Improved uptime and performance – A service philosophy focused on faster issue resolution, optimized network performance, and predictable operational outcomes.

Technical Details of Cisco CX Success Tracks Level 1 - Extended Service - Service 8x7ncd Cisco Catalyst C8300

• SKU: 8x7ncd
• Platform: Cisco Catalyst C8300 Series
• Service Level: CX Success Tracks Level 1 - Extended Service
• Support Coverage: 24x7 access to Cisco CX Centers for incident resolution and guidance
• Included Resources: Access to Ask the Experts knowledge sessions and solution-focused guidance
• Delivery Method: Remote support with expert escalation and advisory services to optimize deployment and operations

How to install Cisco CX Success Tracks Level 1 - Extended Service

• Verify entitlement – Confirm your organization is eligible for CX Success Tracks Level 1 - Extended Service and that the Catalyst C8300 SKU (8x7ncd) is properly registered to your account.
• Access the CX portal – Log in to the Cisco CX portal to view available sessions, centers, and onboarding resources related to the Catalyst C8300 platform.
• Register the asset – Associate your Catalyst C8300 devices with the service entitlement by linking the SKU to the customer account to enable proactive monitoring and guidance.
• Schedule the onboarding session – Plan an initial “Ask the Experts” knowledge session to align on deployment goals, monitoring requirements, and maintenance plans.
• Enable CX Center access – Activate 24x7 CX Center access for your network operations team, ensuring rapid escalation pathways and expert availability when needed.

Frequently asked questions

• Q: What is Cisco CX Success Tracks Level 1 - Extended Service?
  A: It is a foundational Cisco Customer Experience program that provides continuous access to CX Centers, expert-led knowledge sessions, and structured operational guidance to support and optimize Cisco Catalyst C8300 deployments.
• Q: Which devices are supported under this service?
  A: The service specifically covers Cisco Catalyst C8300 series deployments and related infrastructure within the customer environment, with on-going guidance to maintain and optimize the tested topology.
• Q: How does the 24x7 support work?
  A: You can contact Cisco CX Centers at any time for issue resolution, guidance, and escalation management, with prioritized response for critical business-impact incidents.
• Q: What are the benefits of the Ask the Experts sessions?
  A: These sessions connect your team with Cisco solution specialists who share best practices, deployment tips, and optimization strategies to help you operate more efficiently.
• Q: Is this service suitable for growing environments?
  A: Yes. Level 1 - Extended Service provides scalable guidance and rapid access that can support evolving Catalyst C8300 deployments as networks expand and requirements change.

With Cisco CX Success Tracks Level 1 - Extended Service for Cisco Catalyst C8300, you gain a stable, scalable foundation for ongoing success. The program is designed to reduce mean time to repair (MTTR) by providing direct access to expert advice, structured best-practice guidance, and proactive health insight during every phase of your network lifecycle—from initial deployment through ongoing optimization. This service emphasizes operational excellence, enabling your IT and network teams to operate with confidence, knowing that Cisco specialists are available to help you navigate complex configurations, firmware updates, and evolving security and performance requirements. By combining 24x7 access, expert-led education, and practical, actionable guidance, Cisco CX Success Tracks Level 1 delivers measurable value in uptime, performance, and efficiency for Catalyst C8300 environments.

Additional benefits and use-cases

Beyond the core features, this extended service package supports a variety of real-world scenarios that matter to modern enterprises. Organizations relying on Catalyst C8300 for high-throughput data transport, security services, and digital transformation initiatives can leverage the program to:

• Accelerate deployment programs – Use the knowledge sessions and guided best practices to shorten design-to-operation cycles and avoid common pitfalls during rollout.
• Improve change safety – Benefit from structured change control guidance that minimizes risk during software upgrades, policy updates, and topology changes.
• Enhance visibility – With proactive health checks and expert recommendations, teams gain clearer insight into device performance, capacity planning, and risk factors.
• Reduce operational fragmentation – A single, centralized support approach helps unify monitoring, maintenance windows, and escalation paths across multiple sites or clusters.
• Strengthen security posture – Timely guidance on firmware updates, vulnerability windows, and security best practices tailored to Catalyst C8300 deployments.

The CX model focuses on practical, outcome-oriented support. By aligning with Cisco’s recommended practices and leveraging the Experience Center resources, your organization can achieve smoother maintenance cycles, better service levels for mission-critical applications, and a more predictable technology roadmap. This makes the Extended Service option an attractive choice for teams seeking reliable support as their Catalyst C8300 networks scale to meet growing demand.

What customers say about Cisco CX Success Tracks

Customers appreciate the clarity of the support structure, the rapid access to Cisco expertise, and the ongoing educational sessions that help teams stay current with best practices. The combination of 24x7 coverage and scheduled knowledge sessions translates into faster incident resolution, reduced operational risk, and a clearer path to best-practice configurations for Catalyst C8300 environments. Whether maintaining an existing deployment or expanding into new sites, CX Success Tracks Level 1 delivers a consistent, trusted framework for managing Cisco hardware and software effectively.

In summary, Cisco CX Success Tracks Level 1 - Extended Service for Cisco Catalyst C8300 is a value-forward service that combines constant expert access with structured, practical guidance. It supports your team’s ability to maintain, operate, and optimize a Catalyst C8300 installation while reducing risk, improving uptime, and accelerating the realization of business outcomes tied to your network infrastructure. If you’re looking for a reliable, scalable foundation for ongoing Catalyst C8300 excellence, this service offers a compelling blend of accessibility, education, and proactive support designed to meet the needs of modern network operations.