Cisco CX Success Tracks Level 1 - Extended Service (Bundle 93180yc-fx3)

Unlock reliable, ongoing support for your Cisco deployments with CX Success Tracks Level 1 Extended Service. This comprehensive bundle delivers essential operational coverage, proactive guidance, and 24x7 access to Cisco CX Centers, designed to help you run, maintain, and optimize Cisco products with confidence. Whether you are managing a growing IT environment or maintaining mission-critical networks, this service provides the structure, expertise, and resources needed to maximize product performance and minimize downtime.

• 24x7 access to CX Centers ensures you have round-the-clock expert assistance when you need it most, helping you resolve issues quickly and keep your network operating smoothly.
• Ask the Experts knowledge sessions provide regular, solution-focused consultations led by Cisco solution specialists. These sessions share best practices, troubleshooting techniques, and deployment optimizations to help you operate your products more efficiently.
• Proactive operational guidance includes recommendations for configuration, maintenance windows, and lifecycle tasks to reduce risk and extend the life of your Cisco investments.
• Access to essential resources and documentation such as an up-to-date knowledge base, usage patterns, and recommended service practices to support your day-to-day operations.
• Simplified onboarding and ongoing support with a clearly defined scope that accelerates deployment, shortens time-to-value, and aligns with your team's skills and processes.

Technical Details of Cisco CX Success Tracks Level 1 - Extended Service

• SKU: 93180yc-fx3
• Service Type: CX Success Tracks Level 1 - Extended Service
• Access: 24x7 Cisco CX Centers for issue resolution and guidance
• Knowledge Sessions: Included Ask the Experts sessions with Cisco solution specialists
• Coverage Scope: Operational support for running and maintaining Cisco products
• Delivery Model: Remote service with expert engagement and documentation resources
• Onboarding: Structured onboarding process to get teams aligned and activated quickly

How to install Cisco CX Success Tracks Level 1 - Extended Service

Activation and onboarding for CX Success Tracks Level 1 Extended Service are designed to be seamless and non-disruptive. To onboard, begin by confirming your eligibility and account with Cisco, then provide the primary administrative contact and technical point of contact. An onboarding Specialist will coordinate a kickoff call to review your environment, define service expectations, and set up access to the CX Centers and resource portal. Following activation, you’ll receive onboarding materials, access credentials for the online knowledge base, and a schedule for the initial Ask the Experts session. Ongoing administration typically involves quarterly check-ins, open case management through the CX Centers, and participation in recommended knowledge sessions to stay current with best practices and product updates.

Operational steps typically include: 1) verify service entitlement and identify stakeholders; 2) establish notification preferences and escalation routes; 3) grant CX Center access to designated team members; 4) align maintenance windows and change-management processes; 5) participate in the first Ask the Experts session to tailor advice to your environment. With these steps, you establish a stable foundation that supports rapid problem resolution and proactive care for your Cisco products.

Frequently asked questions

• Q: What is included in Cisco CX Success Tracks Level 1 - Extended Service?
  A: It includes 24x7 access to CX Centers, Ask the Experts knowledge sessions, proactive operational guidance, and essential online resources to help you operate and maintain Cisco products effectively.
• Q: Who should consider this service?
  A: Organizations seeking reliable, ongoing support for Cisco deployments, including network teams, IT operations, and administrators who want structured guidance and quick access to expert help anytime.
• Q: How quickly can I start using the service after purchase?
  A: Activation is designed to be fast. Once your account and entitlement are confirmed, onboarding materials and access credentials are provided, and the initial Ask the Experts session can be scheduled shortly after activation.
• Q: Can the service scale with my organization?
  A: Yes. The framework supports ongoing growth and evolving needs, with continued access to CX Centers, updated best practices, and additional knowledge sessions as your environment expands.
• Q: How does this service improve uptime and efficiency?
  A: By combining 24x7 expert access, proactive maintenance guidance, and practical knowledge sessions, teams can resolve incidents faster, optimize configurations, and prevent recurrent issues, leading to reduced downtime and more predictable operations.