Cisco CX Success Tracks Level 1 - Extended Service

Protect your Cisco CX environment with a comprehensive, enterprise-grade support bundle that prioritizes uptime, predictability, and performance. Cisco CX Success Tracks Level 1 - Extended Service delivers round-the-clock coverage, rapid parts replacement via depot exchange, and a transparent cost model designed to minimize risk and maximize value for your critical deployments. This service is crafted for organizations that rely on Cisco CX solutions to power customer experiences, contact centers, and collaboration workflows, ensuring you stay ahead of issues before they impact your operations.

• 24x7x4 coverage ensures ongoing support for your Cisco CX infrastructure, with a four-hour response/fulfillment window to accelerate issue resolution. This means you gain continuous peace of mind, knowing expert assistance is available whenever you need it to keep your systems at peak performance.
• Depot Exchange for rapid hardware replacements minimizes downtime. When a fault is detected or a component fails, a replacement part is shipped from Cisco or an authorized depot, enabling quick swaps and restoring service with minimal disruption to users and workflows.
• Transparent, predictable Total Cost of Ownership (TCO) helps you budget with confidence. A clearly defined service charge and SLA-backed expectations reduce the financial uncertainty often associated with enterprise hardware maintenance, allowing more accurate forecasting and planning.
• Reliability through proactive maintenance and diagnostics. Continuous monitoring and preventive checks catch issues before they escalate, extending hardware life, improving system health, and reducing the risk of unexpected outages that can affect service delivery and customer satisfaction.
• Seamless scalability and compatibility within the Cisco CX ecosystem. This Level 1 Extended Service forms a solid foundation for future growth, making it easier to upgrade to higher support levels or expand coverage as your Cisco environment expands, without friction or complex requalification.

Technical Details for Cisco CX Success Tracks Level 1 - Extended Service - Service 93180yc-fx3 Bundle Pid

• Service Type: Extended Service
• Coverage: 24x7x4 hours with a four-hour response/fulfillment target
• Delivery Method: Depot Exchange — rapid replacement parts shipped from Cisco or partner depots to minimize downtime
• Scope: Bundle tied to Cisco CX Success Tracks Level 1 offering, focused on maintenance, reliability, and rapid recovery
• Bundle Identifier: 93180yc-fx3

how to install Cisco CX Success Tracks Level 1 - Extended Service

• Verify eligibility and entitlement. Confirm that the Cisco CX assets and the 93180yc-fx3 bundle are eligible for CX Success Tracks Level 1 Extended Service and that you have the correct purchase and documentation in place.
• Gather asset details. Collect serial numbers, device models, site locations, and preferred contact channels for service events and escalation paths to streamline activation.
• Activate entitlement. Use the Cisco Service Portal or work with your approved partner to activate the Level 1 Extended Service entitlement and attach it to the appropriate device records in your asset management system.
• Schedule and coordinate. Align activation with your maintenance windows, depot exchange logistics, and internal change management processes to minimize disruption during the transition to extended coverage.
• Validate coverage and readiness. After activation, confirm that SLAs are correctly configured, notifications are set, and your team knows how to contact Cisco support for rapid escalation if needed.

Frequently asked questions

• Q: What is included in Cisco CX Success Tracks Level 1 Extended Service?
  A: This service provides 24x7x4 hardware and software support, depot-based parts replacement, and a predictable cost structure designed to reduce downtime and avoid surprise maintenance charges.
• Q: How quick is the response time?
  A: The program targets a four-hour response/fulfillment window, delivering timely attention to incidents and enabling fast restoration of services for most issues.
• Q: Is Level 1 Extended Service suitable for all Cisco CX products?
  A: It is designed for eligible CX deployments and is compatible with the CX support ecosystem. Specific eligibility depends on SKU and entitlement, so verify with your Cisco partner or account representative for precise coverage.
• Q: Can I upgrade to higher levels in the future?
  A: Yes. Cisco CX Success Tracks supports progression to higher levels as your environment grows, subject to entitlement, asset eligibility, and requalification of coverage.
• Q: How does this affect total cost of ownership?
  A: By consolidating maintenance into a fixed service cost with clearly defined SLAs, you reduce unexpected repair bills and downtime, helping stabilize IT budgeting over the lifecycle of your Cisco CX deployment.