Cisco CX Success Tracks Level 1 - Extended Service for Service Appliance (Medium Configuration)

Experience enterprise-grade support designed to keep your Cisco environment running at peak efficiency. Cisco CX Success Tracks Level 1 - Extended Service for Service Appliance with Medium Configuration delivers continuous operational guidance, around-the-clock access to CX Centers, and exclusive learning opportunities through Ask the Experts knowledge sessions. This service is built to help you run and maintain Cisco products with confidence, minimize downtime, and simplify complex maintenance tasks. By joining the CX Success Tracks program, your teams gain a structured, proactive approach to managing service appliances at a mid-scale configuration, ensuring you have the expertise, resources, and support needed to optimize performance, speed incident resolution, and align operations with Cisco best practices. Whether you’re deploying a single critical appliance or managing a cluster of mid-sized devices, this offering centers on practical guidance, proven processes, and direct access to Cisco solution specialists to help your organization stay ahead of evolving requirements.

• 24x7 CX Center access provides rapid, centralized support to resolve issues quickly and reduce downtime for your Service Appliance in a Medium Configuration environment.
• Ask the Experts knowledge sessions connect your team with Cisco solution specialists who share best practices, deployment tips, and maintenance checklists tailored to service appliances.
• Optimized for Service Appliance with Medium Configuration, offering coverage that matches mid-scale deployments and workloads without unnecessary extras or gaps in support.
• Proactive operational guidance includes recommended workflows, maintenance windows, and reference architectures to simplify ongoing management and minimize risk.
• Flexible engagement profiles ensure teams can participate in sessions and access resources when it suits their schedules, keeping your operations aligned with business needs.

Technical Details of Cisco CX Success Tracks Level 1 - Extended Service

• Service type: Extended Service for Cisco CX Success Tracks Level 1
• Product focus: Service Appliance with Medium Configuration
• Access: 24x7 CX Centers
• Included resources: Ask the Experts knowledge sessions
• Activation and onboarding: Based on Cisco CX program terms and regional availability
• Support channels: CX portal and related Cisco CX support channels

How to install Cisco CX Success Tracks Level 1 - Extended Service

Installing this service is about onboarding your organization to the Cisco CX Success Tracks program and activating the included resources. Follow these steps to get started and maximize value from Level 1 - Extended Service:

• Step 1: Verify eligibility and confirm that your Service Appliance meets the Medium Configuration baseline described by Cisco CX for the intended deployment.
• Step 2: Access the Cisco CX portal or contact your Cisco account team to initiate activation for Level 1 - Extended Service and link it to the appropriate Service Appliance.
• Step 3: Assign the service to the correct asset and region, ensuring proper tagging and alignment with your inventory and monitoring tools.
• Step 4: Schedule the initial Ask the Experts knowledge sessions and onboarding meetings to align on goals, timelines, and recommended operational practices.
• Step 5: Begin utilizing CX Centers and knowledge resources, track engagement, and adjust coverage as your environment evolves to maintain optimal performance.

Frequently asked questions

• Q: What is Cisco CX Success Tracks Level 1 - Extended Service?
• A: It is an extended support offering designed for Service Appliance deployments with a Medium Configuration, providing 24x7 CX Center access and exclusive Ask the Experts knowledge sessions to help you operate and maintain Cisco products more effectively.
• Q: What does the service include?
• A: The service includes 24x7 access to CX Centers, participation in Ask the Experts knowledge sessions led by Cisco solution specialists, and ongoing operational guidance to optimize day-to-day management of Service Appliances in a Medium Configuration environment.
• Q: Who should consider this service?
• A: Organizations running Cisco Service Appliances with a Medium Configuration that want structured, proactive guidance and direct access to Cisco expertise to improve reliability and efficiency.
• Q: How do I activate or enroll in the program?
• A: Activation is completed through the Cisco CX portal or a designated Cisco account representative, with onboarding tailored to regional terms and the specific Service Appliance configuration.
• Q: Are terms region-specific or subject to change?
• A: Yes. Terms, availability, and coverage may vary by region and program terms established by Cisco CX; consult your Cisco representative for precise details.
• Q: Can the service adapt to changes in my environment?
• A: Yes. The Level 1 Extended Service is designed to scale with mid-sized deployments, and you can adjust engagement levels, session frequency, and coverage as your Service Appliance configuration evolves.