Cisco CX Success Tracks Level 1 - Extended Service - Service Mem, Drv, 1u Ws

Elevate your Cisco investment with CX Success Tracks Level 1 — Extended Service. This comprehensive support program is designed to help you run, manage, and optimize Cisco products with confidence. By joining CX Success Tracks Level 1, your team gains access to high-value resources, proactive guidance, and expert-led sessions that translate best practices into real-world results. With extended service coverage that includes Service Mem, Drv, and 1u Ws components, you’ll benefit from ongoing operational excellence, reduced risk, and predictable service costs that align with your deployment timeline. Whether you’re scaling a proof-of-concept into a full production environment or maintaining a complex network estate, CX Success Tracks Level 1 is built to support you every step of the way.

• Around-the-clock access to CX Centers — Enjoy 24x7 support through Cisco CX Centers, ensuring help is available when you need it most. This continuous coverage minimizes downtime, accelerates issue resolution, and keeps your network and collaboration services operating at peak performance. The 24x7 availability is designed for enterprises that demand unwavering reliability, no matter the time zone or workload peak. With this level of access, your IT and network teams can rely on timely guidance and rapid triage for complex incidents.
• Ask the Experts knowledge sessions — Leverage structured sessions led by Cisco solution specialists who bring deep product expertise and real-world implementation experience. These interactive knowledge exchanges cover best practices for deploying, configuring, and operating Cisco products, as well as troubleshooting methodologies, performance optimization strategies, and upgrade planning. The sessions are designed to accelerate adoption, reduce learning curves, and empower your team to make informed decisions that align with your business objectives.
• Operational excellence through best practices — CX Success Tracks Level 1 emphasizes standardized processes and repeatable workflows that deliver consistent outcomes across your environment. You’ll receive guidance on lifecycle management, proactive monitoring, capacity planning, and change control procedures. This focus on governance helps you avoid common misconfigurations, improves change success rates, and enhances overall service reliability. By adopting industry-leading practices, you can shorten time-to-value and maximize your return on investment in Cisco technologies.
• Extended service components: Service Mem, Drv, 1u Ws — The program includes components tailored to support hardware, software, and related infrastructure through the extended service framework. Service Mem, Drv, and 1u Ws are integrated into coverage to address evolving needs as your environment grows. This combination helps ensure that your deployed devices receive timely maintenance, firmware guidance, and operational support aligned with your hardware footprint and rack infrastructure, enabling smoother upgrades and longer product lifecycles.
• Proactive care, risk reduction, and scalable support — Beyond reactive incident response, CX Success Tracks Level 1 emphasizes proactive health checks, risk assessments, and readiness reviews that help you anticipate issues before they impact users. As your environment scales—from regional deployments to global networks—the program scales with you, offering adaptable service levels and scalable resources that align with your growth strategy and budget considerations.

Technical Details of Cisco CX Success Tracks Level 1 - Extended Service - Service Mem, Drv, 1u Ws

• Product family: Cisco CX Success Tracks
• Level: 1 (Extended Service)
• Core components: Service Mem, Drv, 1u Ws
• Support channels: 24x7 CX Center access; expert-led sessions via Ask the Experts
• Scope: Operational support, knowledge sharing, best-practice guidance, and ongoing service enablement for operating and maintaining Cisco products
• Target outcomes: Reduced downtime, faster issue resolution, optimized deployment and operation, and predictable service costs

How to install Cisco CX Success Tracks Level 1 - Extended Service - Service Mem, Drv, 1u Ws

Activating CX Success Tracks Level 1 is designed to be straightforward and aligned with your procurement and deployment process. Follow these high-level steps to enable the service and begin realizing its benefits:

• Confirm eligibility and purchase — Work with your Cisco account team or authorized partner to confirm eligibility for CX Success Tracks Level 1 Extended Service and finalize the purchase. Ensure you have the correct product identifiers (UPC or SKU) to reference in the service contract and documentation.
• Assign to devices and inventory — Map the service to the relevant Cisco devices, hardware, and software instances in your environment. This step ensures that the service coverage properly aligns with your rack units (1u WS) and any associated components such as Service Mem and Drv.
• Access the CX portal — Obtain credentials and access to the Cisco CX portal where you can enroll in Ask the Experts knowledge sessions, schedule onboarding activities, and manage communications with CX Centers. The portal will serve as the central hub for session invites, documentation, and service updates.
• Schedule onboarding and knowledge sessions — Set up the initial onboarding session to align your team with the CX Success Tracks Level 1 roadmap. Plan follow-up sessions around key milestones (deployment, upgrades, capacity planning) to ensure continuous knowledge transfer and best-practice adoption.
• Establish governance and SLAs — Define internal support ownership, response expectations, and escalation paths. Align your IT governance with the CX program’s 24x7 coverage and ensure stakeholders understand how to leverage the 24x7 CX Centers and Ask the Experts sessions during peak workloads or critical incidents.

Frequently asked questions

• What is included in Cisco CX Success Tracks Level 1 - Extended Service? The program provides extended service coverage with 24x7 access to CX Centers, access to Ask the Experts knowledge sessions, best-practice guidance for operating and maintaining Cisco products, and components such as Service Mem, Drv, and 1u Ws to support ongoing hardware and software needs.
• Who should consider this service? Enterprises and organizations deploying Cisco products that require around-the-clock support, proactive guidance, and structured knowledge-sharing to accelerate adoption and reduce operational risk.
• How do I access the Ask the Experts sessions? Sessions are accessed through the CX portal after enrollment. You can register for live knowledge sessions, join ongoing webinars, and review session materials to apply best practices in your environment.
• How quickly can activation take place? Activation timelines vary by account and order processing. Typically, activation and provisioning occur within 1-2 business days after contract finalization, with onboarding sessions scheduled promptly to minimize any downtime between purchase and utilization.
• Can I upgrade to a higher CX Success Tracks level later? Yes. Cisco offers upgrade paths through your account team or partner, allowing you to scale coverage, access additional resources, and expand the scope of sessions and proactive services as your needs evolve.
• Is technical detail and configuration support included? Yes. The program emphasizes best practices and operational guidance, including configuration recommendations, deployment planning, and troubleshooting approaches delivered through expert sessions and CX Center support.