Cisco CX Success Tracks Level 1 - Extended Service

Protect your Cisco investment with Cisco CX Success Tracks Level 1 - Extended Service. This comprehensive service package is designed for organizations that depend on continuous network performance and seamless IT operations. With 24 x 7 x 4 hour on-site coverage, hardware exchange protection, and a dedicated consulting component, this offering minimizes downtime, accelerates issue resolution, and keeps critical Cisco infrastructure running at peak efficiency. The Extended Service level adds value by delivering proactive guidance, reliable escalation paths, and fast on-site support, helping you maximize uptime, reduce operational risk, and extend the life of your network assets.

When uptime matters, CX Success Tracks Level 1 delivers a structured, responsive support experience. The on-site component ensures that experienced technicians are working within your environment, diagnosing issues quickly, and applying proven Cisco best practices. The included exchange service means defective hardware can be replaced promptly, limiting the impact of component failures on your business. The combination of continuous coverage, on-site response, and expert consulting makes this plan a strategic asset for network reliability, service-level adherence, and long-term cost containment.

Beyond repairs, this Extended Service emphasizes prevention, knowledge transfer, and proactive problem management. The consulting element helps your team navigate mishaps, plan for changes, and align IT initiatives with business objectives. You gain access to Cisco-certified expertise, structured escalation paths, and a resilient service framework that reduces downtime, improves mean time to repair, and supports smooth growth as your network evolves. Whether you’re operating in a branch office, data center, or campus environment, CX Success Tracks Level 1 is designed to add reliability and value to your Cisco investment.

• 24x7x4 hour on-site coverage: Around-the-clock access to on-site technical support with a four-hour response window, designed to minimize downtime during critical incidents and ensure rapid restoration of service.
• Hardware exchange protection: Fast on-site hardware replacement and exchange services to keep your network equipment up and running, reducing the impact of component failures on business operations.
• On-site presence for rapid issue resolution: Certified technicians physically arrive at your location to diagnose, repair, and verify network health, delivering tangible improvements in resilience and uptime.
• Consulting service included: Access to expert guidance to handle mishaps, optimize configurations, and implement best practices that improve overall reliability and performance.
• Investment protection and reliability: A structured service that protects your technology investment by extending asset lifespan, stabilizing maintenance costs, and delivering predictable support outcomes.

Techncial Details of Cisco CX Success Tracks Level 1 - Extended Service

• Service scope: Extended Service with 24x7x4 hour on-site coverage and hardware exchange capabilities to support Cisco infrastructure.
• Response commitments: Four-hour on-site response window to ensure rapid hands-on support when incidents arise.
• Delivery model: On-site visits combined with remote support channels to facilitate efficient issue resolution and knowledge transfer.
• Included benefits: Hardware exchange protection, access to Cisco-certified consultants, and proactive guidance to minimize downtime and optimize configurations.
• Target outcome: Increased reliability, reduced unplanned downtime, and stronger alignment between IT operations and business objectives.
• Limitations and notes: Specific terms, coverage boundaries, and eligibility are defined in the customer agreement and subject to Cisco policy and regional availability.

How to install Cisco CX Success Tracks Level 1 - Extended Service

Enrolling in CX Success Tracks Level 1 Extended Service is a straightforward process that complements your existing Cisco deployments. The service is designed to be activated against eligible Cisco devices and network segments, with an emphasis on fast initiation, clear expectations, and smooth handoffs between your IT team and Cisco’s field engineers. While the installation of this service does not require hardware changes, it does require coordination to ensure on-site visits align with your maintenance windows, asset inventories, and change-management practices.

• Step 1 – Confirm eligibility and purchase: Verify that your Cisco products and support contracts qualify for CX Success Tracks Level 1 Extended Service, and complete the procurement through your Cisco account team or authorized reseller.
• Step 2 – Define scope and locations: Identify the devices, sites, and network segments that will fall under the Extended Service, and prepare a current asset inventory with serial numbers and location details.
• Step 3 – Schedule activation and on-site logistics: Coordinate onboarding dates, travel logistics, and any access requirements for on-site technicians to minimize disruption.
• Step 4 – Activate monitoring and escalation paths: Enable appropriate remote monitoring channels if applicable and establish escalation contacts to ensure rapid coordination during incidents.
• Step 5 – Kick-off and verification: Perform a formal service kick-off, verify coverage, test response times, and document the initial service report for your records.

Frequently asked questions

Q: What exactly is included in Cisco CX Success Tracks Level 1 - Extended Service?

A: This service includes 24x7 accessibility with a 4-hour on-site response, on-site hardware exchange, and an integrated consulting component. It is designed to protect your network investment, enhance reliability, and reduce downtime by providing rapid, expert support when you need it most.

Q: What does 24x7x4 hour on-site coverage mean in practice?

A: 24x7x4 hour coverage means around-the-clock service availability with a guaranteed four-hour on-site response time. When a hardware or configuration issue arises, a qualified technician is dispatched to your location within four hours to diagnose, repair, or exchange equipment as needed, helping to minimize business disruption.

Q: How does the hardware exchange work?

A: If a component is determined to be defective, Cisco’s on-site team will arrange for a hardware exchange, delivering a replacement part or unit to your site. This process minimizes downtime by quickly replacing failed components and restoring network functionality with minimal impact on operations.

Q: What is the role of the consulting service in this Extended Service?

A: The consulting service provides access to Cisco-certified experts who can help you proactively manage your network, troubleshoot mishaps, optimize configurations, plan for capacity changes, and implement best practices that improve reliability and performance over time.

Q: How do I get started and activate Cisco CX Success Tracks Level 1?

A: Activation typically involves working with your Cisco account team or authorized reseller to confirm eligibility, finalize the service scope, and schedule onboarding. Once activated, you’ll receive the defined support processes, escalation procedures, and on-site coverage details. Maintaining up-to-date asset inventories and clear contacts accelerates service delivery and ensures a smooth experience when incidents occur.