Cisco CX Success Tracks Level 1 - Extended Service - Service W/O CPU, ME

Brief about the description: The Cisco CX Success Tracks Level 1 Extended Service offers a proactive, knowledge-driven support program designed to help you operate and maintain Cisco products with confidence. By combining 24x7 access to Cisco CX Centers, ongoing guidance from solution specialists, and structured learning through the "Ask the Experts" sessions, this service accelerates issue resolution, reduces downtime, and maximizes value from your Cisco investments. The Level 1 Extended Service focuses on operational excellence, enabling your IT and network teams to apply Cisco best practices consistently across environments, while providing a streamlined, services-led approach that complements your existing hardware and software deployments. This description highlights what you get, how it benefits your organization, and how to get started quickly with Cisco CX Success Tracks Level 1 Extended Service - Service W/O CPU, ME.

• 24x7 access to CX Centers ensures fast response times and expert support around the clock, helping your team minimize downtime and keep critical systems running smoothly. This continuous availability is designed to align with global operations and diverse time zones, so your network and collaboration environments stay healthy whether you’re on- or off-hours. The combination of round-the-clock access and seasoned Cisco specialists means issues are escalated and resolved efficiently, with transparent communication throughout the process.
• Access to "Ask the Experts" knowledge sessions provides a direct line to Cisco solution specialists who share best practices, proven configurations, and troubleshooting methodologies. These sessions are designed to democratize knowledge, enabling your teams to implement recommended approaches faster and to understand how to optimize performance, security, and reliability across Cisco products within your environment.
• Operational guidance tailored to Level 1 needs helps you establish and follow standardized procedures for day-to-day maintenance, monitoring, and health checks. The service emphasizes predictable, repeatable workflows that reduce ad hoc firefighting and empower teams to maintain configurations, monitor health metrics, and proactively address potential issues before they impact users.
• Flexible onboarding and scalable support support growing environments, whether you are expanding existing deployments or integrating new Cisco solutions. The Extended Service is structured to grow with your organization, offering scalable resources, ongoing education, and evolving guidance as your network, collaboration, and security infrastructures evolve. This adaptability helps you protect your investment while remaining responsive to changing business requirements.
• Hardware-agnostic, service-led approach (W/O CPU, ME) focuses on operational excellence rather than hardware provisioning, enabling Cisco to partner with you on the management and optimization of your Cisco products without obligating on-site hardware components. This enables streamlined activation, easier administration, and a clear distinction between services and hardware acquisition, allowing your teams to focus on configuration, governance, and value realization.

Technical Details of Cisco CX Success Tracks Level 1 - Extended Service - Service W/O CPU, ME

• Service type: Extended Support for Cisco CX Success Tracks Level 1, delivered as a service-only offering (without CPU/ME hardware provisioning)
• Availability: 24x7 access to Cisco CX Centers for issue resolution and guidance
• Delivery method: Remote expert guidance and knowledge-sharing sessions; no on-site hardware required
• Includes: Access to the "Ask the Experts" knowledge sessions and dedicated solution specialists
• Eligibility and scope: Designed to complement existing Cisco deployments and support agreements, focusing on operational effectiveness and best-practice adoption

How to install Cisco CX Success Tracks Level 1 - Extended Service - Service W/O CPU, ME

Activation of this service is not a traditional software installation; it is a service enrollment that integrates with your Cisco account and CX Portal. To begin, verify eligibility with your Cisco account team or reseller, confirm that your Cisco product environment aligns with CX Success Tracks Level 1, and ensure you have access to the Cisco CX Portal. Once enrolled, you will receive onboarding materials, access credentials, and scheduling options for the first "Ask the Experts" session. A Cisco solution specialist will guide you through the setup, answer initial questions, and outline a roadmap for ongoing engagement. Typical steps include:

• Step 1: Confirm eligibility and purchase through your Cisco account representative or authorized partner.
• Step 2: Access the Cisco CX Portal and activate the CX Success Tracks Level 1 Extended Service (W/O CPU, ME).
• Step 3: Schedule the first "Ask the Experts" session and identify priority areas for guidance.
• Step 4: Align your IT and network teams with the recommended best practices and documentation provided by Cisco specialists.
• Step 5: Establish ongoing engagement cadence, including periodic knowledge sessions, reviews, and health checks to optimize performance over time.

Frequently asked questions

• What does Cisco CX Success Tracks Level 1 Extended Service include? It provides 24x7 access to CX Centers, participation in "Ask the Experts" knowledge sessions, and ongoing operational guidance from Cisco solution specialists, all delivered as a service without on-site hardware provisioning.
• Is hardware required or provided as part of this service? No hardware is included or provided with this service. The offering focuses on operational support, knowledge delivery, and expert guidance to optimize your existing Cisco deployments.
• How do I access the CX Centers and sessions? Access is provided through the Cisco CX Portal, where you can schedule sessions, engage with solution specialists, and access knowledge resources as part of your Extended Service.
• Can this service be combined with other Cisco support agreements? Yes. The CX Success Tracks Level 1 Extended Service is designed to complement your existing Cisco support contracts and deployed products, providing an additional layer of operational guidance and education.
• How quickly can I expect to see value after activation? Many customers begin to realize improved operational efficiency within weeks as teams apply the recommended best practices, participate in knowledge sessions, and implement the guidance provided through CX Centers and the "Ask the Experts" program.