Cisco CX Success Tracks Level 1 - Extended Service - Service W/o Cpu, Me

CiscoSKU: 7495273

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Sale price$1,603.50

Description

Cisco CX Success Tracks Level 1 - Extended Service - Service W/o Cpu, Me

Experience elevated operational support with Cisco CX Success Tracks Level 1 – Extended Service. This service tier is designed to help you run and maintain Cisco products more smoothly by providing continuous access to expert guidance, proactive assistance, and practical resources. Through 24x7 access to Cisco CX Centers and a library of knowledge resources, your IT team can resolve issues faster, apply industry best practices, and maintain peak performance without the need to purchase or deploy additional CPU hardware or management engine components. The Extended Service option focuses on empowering teams with actionable advice, structured sessions, and escalation pathways that translate into real, measurable value for your organization.

  • Access to Cisco CX Centers 24x7 for rapid issue resolution and expert guidance. This round-the-clock support ensures you can get help when you need it most, minimizing downtime and keeping your operations on track even outside traditional business hours.
  • Ask the Experts knowledge sessions led by Cisco solution specialists. These sessions deliver best-practice guidance for deployment, operation, maintenance, and optimization, helping your team adopt proven approaches and avoid common pitfalls.
  • Operational support that focuses on running and maintaining Cisco products. Expect practical troubleshooting assistance, proactive recommendations, and repeatable workflows designed to streamline daily tasks and reduce mean time to repair.
  • Flexible, scalable coverage tailored to smaller and mid-sized environments. The program is designed to grow with your needs, offering structured guidance and resources that accelerate value without requiring new hardware investments.
  • Improved uptime and faster time-to-value for Cisco deployments. By combining expert guidance, knowledge resources, and efficient escalation, your team can achieve more reliable performance and measurable improvements in network health and efficiency.

Technical Details of Cisco CX Success Tracks Level 1 - Extended Service - Service W/o Cpu, Me

  • Service scope: Extended support track designed to assist with day-to-day operations and maintenance of Cisco products, emphasizing operational excellence and knowledge transfer.
  • Access channels: 24x7 access to Cisco CX Centers for help with configuration, troubleshooting, and escalation as needed.
  • Content and sessions: Includes “Ask the Experts” knowledge sessions facilitated by Cisco solution specialists, providing practical guidance and best practices.
  • Hardware coverage note: The plan is described as Service W/o Cpu, Me and does not include CPU hardware or management engine components.
  • Delivery model: Remote delivery of expertise and resources, designed to complement your existing IT capabilities and avoid additional hardware purchases.
  • Expected outcomes: Enhanced operational efficiency, faster issue resolution, and reduced downtime across supported Cisco products.

How to install Cisco CX Success Tracks Level 1 - Extended Service - Service W/o Cpu, Me

Activating and utilizing Cisco CX Success Tracks Level 1 Extended Service is designed to be straightforward and non-disruptive. Follow these steps to get started and maximize value from the program:

  • Step 1: Confirm eligibility and enroll in the CX Success Tracks Level 1 Extended Service through your Cisco account or authorized partner. Verify that the scope aligns with your current product portfolio and operational goals.
  • Step 2: Access the Cisco CX Portal and authenticate to reach the CX Center dashboard. This portal is your central hub for scheduling sessions, tracking activities, and reviewing available resources.
  • Step 3: Schedule the initial “Ask the Experts” sessions. Define objectives with a solution specialist to tailor guidance to your environment, deployment phase, and success metrics.
  • Step 4: Engage in ongoing knowledge sessions and apply recommended practices. Use the sessions to establish repeatable workflows, standard operating procedures, and documented configurations that align with Cisco best practices.
  • Step 5: Leverage the CX resources library and escalation paths. Monitor progress, request additional sessions as your environment evolves, and escalate issues when necessary to ensure timely resolution.

Frequently asked questions

  • What is included in Cisco CX Success Tracks Level 1 - Extended Service? It includes 24x7 CX Center access, “Ask the Experts” knowledge sessions led by Cisco solution specialists, and ongoing operational support without CPU hardware or ME components.
  • Who should consider this plan? Organizations seeking structured, expert-guided operational support for Cisco products without adding CPU or ME hardware costs, ideal for small to mid-sized IT teams looking to optimize service delivery and uptime.
  • How do I access the sessions? Sessions are scheduled through the Cisco CX Portal. You can book, view, and manage knowledge sessions, with guidance from solution specialists as needed.
  • Does this service replace hardware warranties or hardware support? No, this service focuses on operational guidance and expert access. It complements existing hardware support and does not replace hardware warranties unless otherwise specified in your agreement.
  • What outcomes can I expect? Expect faster issue resolution, improved operational efficiency, proactive guidance, and better alignment with Cisco best practices—leading to reduced downtime and smoother product operation.
  • Is CPU hardware required for this service? No. This Extended Service explicitly operates without CPU hardware or ME components, focusing on process, guidance, and knowledge resources rather than hardware provisioning.

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