Cisco CX Success Tracks Level 1 - Extended Service

Cisco CX Success Tracks Level 1 - Extended Service offers foundational, enterprise-grade support designed to help you run and maintain your Cisco products with confidence. This service provides continuous access to Cisco experts, best-practice guidance, and structured support processes that reduce downtime, streamline operations, and maximize the value of your Cisco investments. Tailored for organizations seeking reliable operational guidance without adding hardware requirements, Level 1 Extended Service complements your existing IT teams and support arrangements, delivering practical, actionable insights when you need them most.

• With 24x7 access to Cisco CX Centers, your team can obtain timely help for critical incidents, guidance on configuration questions, and visibility into ongoing issue resolution across time zones and geographies. This round-the-clock availability is designed to minimize downtime, shorten mean time to recovery (MTTR), and provide a predictable, documented escalation path for complex problems.
• Access to the "Ask the Experts" knowledge sessions connects you directly with Cisco solution specialists who bring deep product and architectural expertise. These sessions cover operational best practices, deployment patterns, troubleshooting approaches, and optimization techniques. Live or on-demand formats let your team learn at their own pace and align with evolving product capabilities.
• Benefit from best-practice operating procedures, implementation guidelines, and curated playbooks that standardize how you run and maintain Cisco products. From routine maintenance to incident response, these resources help your IT staff apply proven methods, reduce guesswork, and accelerate onboarding for new team members.
• Enjoy scalable, flexible coverage that grows with your network. Level 1 Extended Service is designed to support small, mid-size, and large enterprises across multi-site environments, enabling consistent support experiences as your Cisco footprint expands. This scalability helps you maintain high service levels without repeated contract changes.
• Seamless integration with your existing support ecosystem and processes means you can incorporate CX Success Tracks into your ITSM workflows, change management practices, and escalation procedures. The service is designed to augment your current resources, helping you drive higher efficiency, better coordination among teams, and more predictable operational outcomes.

Technical Details of Cisco CX Success Tracks Level 1 - Extended Service

• Service Type: Extended Service within the Cisco CX Success Tracks framework, Level 1 focus for foundational operational support.
• Availability: 24x7 access to CX Centers for issue resolution, guidance, and proactive support across time zones.
• Knowledge Sessions: Access to Ask the Experts knowledge sessions led by Cisco solution specialists, including live and on-demand formats.
• Core Benefits: Best-practice procedures, maintenance guidance, architecture recommendations, and proven playbooks to optimize running and maintaining Cisco products.
• Compatibility: Designed to complement existing Cisco product portfolios and support plans, enabling smooth integration with your current environments without requiring on-site hardware changes.

how to install Cisco CX Success Tracks Level 1 - Extended Service

Enabling Cisco CX Success Tracks Level 1 Extended Service is a straightforward process designed to get your team up and running quickly and with minimal disruption. Begin by confirming eligibility and acquiring the Extended Service entitlement through your Cisco account or an authorized partner. Once the contract is active, you’ll specify the scope of coverage and identify the Cisco products and environments that will benefit most from Level 1 support. Next, you’ll gain access to the Cisco CX Center portal, where you can enroll in the Level 1 track and configure your preferred contact channels, notification preferences, and escalation paths. After enrollment, schedule initial Ask the Experts sessions to align on your priorities, including routine maintenance windows, incident response playbooks, and performance optimization goals. As you start using the service, integrate CX Centric resources into your daily operations and ITSM workflows, ensuring that knowledge, guidance, and best practices are readily accessible to your operations teams. Ongoing engagement, including regular knowledge sessions and health checks, will help you maximize value and keep your Cisco deployments performing at their best.

Key steps summarized: 1) Purchase and activate the Extended Service entitlement. 2) Confirm your product scope and Level 1 configuration. 3) Access the CX Center portal and enroll in the Level 1 track. 4) Schedule and participate in Ask the Experts sessions. 5) Apply best-practice guidance and playbooks to your operating processes. 6) Integrate CX resources with your ITSM, change management, and escalation procedures.

Frequently asked questions

• Q: What exactly is included in Cisco CX Success Tracks Level 1 - Extended Service?

  A: It provides round-the-clock access to CX Centers, participation in Ask the Experts knowledge sessions, and access to Cisco solution specialists who share best-practice guidance and operational playbooks. The service focuses on enabling you to run and maintain Cisco products more effectively, with scalable coverage and easy integration into your existing support framework.

• Q: Who should consider Level 1 Extended Service?

  A: Organizations seeking foundational, reliable operational support for Cisco products, want structured guidance and knowledge resources, and wish to complement their internal teams without incurring hardware-focused requirements. It’s well-suited for mid-size to large networks that require consistent, enterprise-grade support practices and continuous access to Cisco experts.

• Q: How does the 24x7 CX Center access work in practice?

  A: You can contact CX Centers at any time for incident assistance, guidance on configurations, or escalation of complex issues. Cisco teams coordinate with your staff to deliver timely responses, share troubleshooting steps, and provide knowledge-driven recommendations that align with your environment and policies.

• Q: How does the Ask the Experts program help my team?

  A: Ask the Experts connects your team with Cisco solution specialists who deliver practical insights, implementation tips, and strategic guidance. These sessions help bridge knowledge gaps, accelerate learning, and translate Cisco recommendations into actionable tasks that your engineers can implement in real-world scenarios.