Cisco CX Success Tracks Level 2 - Extended Service (3 Year) for Cisco Catalyst 9200

Maximize network uptime and simplify budgeting with Cisco CX Success Tracks Level 2 - Extended Service. This comprehensive 3-year support program is designed to protect your Catalyst 9200 deployment with proactive maintenance, rapid response, and expert consulting. It delivers predictable total cost of ownership (TCO), fast remediation, and a flexible service model that aligns with your IT lifecycle and business needs. Whether you are expanding a campus LAN, scaling a data center edge, or supporting a multi-site enterprise, CX Success Tracks Level 2 provides the stability and expertise your network deserves.

• Predictable total cost of ownership over a 3-year term, enabling accurate budgeting and reducing financial surprises as your network evolves. With this extended service, you lock in support costs and avoid unexpected maintenance spikes, helping you plan for capacity and future upgrades with confidence.
• 8x5 coverage with Next Business Day (NBD) hardware replacement, ensuring rapid issue resolution and minimal downtime during business hours. This level of responsiveness keeps critical services online and supports operational continuity across your organization.
• Service Depot with Exchange keeps your Catalyst 9200 hardware functioning through fast, location-independent replacements. The depot model minimizes on-site disruption and leverages Cisco’s global logistics network for timely parts delivery and replacement.
• Includes consulting services to help you handle mishaps, misconfigurations, and optimization opportunities. Our experts assist with remediation, best-practice configurations, and proactive guidance to improve performance, security, and reliability.
• Tailored for Cisco Catalyst 9200 Series deployments, with scalable coverage designed to align with your switch density, site footprint, and ongoing lifecycle needs. This focused support ensures your Cisco infrastructure remains aligned with your growth strategy and uptime objectives.

Technical Details of Cisco CX Success Tracks Level 2 - Extended Service - 3 Year - Service

• Coverage Level: 8 x 5 x Next Business Day response and hardware replacement
• Term Duration: 3 years
• Delivery Model: Depot Exchange service for rapid hardware replacement
• Platform Coverage: Cisco Catalyst 9200 Series switches
• Included Services: Consulting support to assist with mishaps and optimization efforts
• Support Focus: Proactive guidance, issue resolution, and lifecycle management aligned to CX Success Tracks Level 2

How to install Cisco CX Success Tracks Level 2 Extended Service

• Verify eligibility: Confirm that your Cisco Catalyst 9200 devices are within scope for CX Success Tracks Level 2 Extended Service and identify the specific SKUs or serial numbers to reference in the activation.
• Gather necessary details: Compile asset information, site locations, and contact points for your IT and service teams to streamline activation and onboarding.
• Activate the service: Contact your Cisco account team or authorized partner to initiate the 3-year extended service. Provide the asset details and confirm hardware coverage, site assignments, and escalation paths.
• Schedule onboarding: Coordinate with Cisco or your service provider to schedule onboarding activities, including any required site visits, checks, or configuration reviews to maximize deployment uptime.
• Monitor and leverage consulting: After activation, use the CX service portal to monitor status, submit requests, and engage consulting resources for incident handling, configuration improvements, and optimization opportunities.

Frequently asked questions

• What is Cisco CX Success Tracks Level 2 Extended Service? It is a 3-year extended support program that provides 8x5 coverage with Next Business Day hardware replacement, Depot Exchange logistics, and access to consulting services to help manage mishaps and optimize Catalyst 9200 deployments.
• What does 8x5x Next Business Day mean? Coverage is available 8 hours a day, 5 days a week, with next-business-day hardware replacement or repair to minimize downtime and keep critical services available.
• Which devices are covered? The program is designed for Cisco Catalyst 9200 Series switches, offering specialized support tailored to the features and lifecycle of this family.
• What is included in the 3-year term? The 3-year term includes extended service coverage, depot-based hardware exchange, fast response times, and access to consulting services to address mishaps and improve performance.
• How do I enroll or activate the service? Reach out to your Cisco account team or an authorized partner to activate the CX Success Tracks Level 2 Extended Service for your Catalyst 9200 deployment, and schedule onboarding to begin receiving benefits.