Cisco CX Success Tracks Level 2 - Extended Service - Service

The Cisco CX Success Tracks Level 2 - Extended Service is a premium service offering that elevates operational efficiency and guarantees your organization achieves its desired outcomes. Designed with a focus on personalized coaching, streamlined support, and proactive monitoring, this service delivers a comprehensive solution tailored to meet your specific business needs. Whether your goal is to enhance case management processes or increase productivity through hands-on training, the Cisco CX Success Tracks Level 2 is your ideal partner in success.

• 1-on-1 Personalized Coaching: Engage in tailored coaching sessions that empower your team to navigate specific challenges, accelerating the achievement of your business objectives.
• Streamlined Case Management: Simplify the management of Cisco and Solution Support Alliance Partner products with our Solution Support, ensuring a hassle-free experience for your organization.
• Proactive Features: Leverage proactive monitoring and support features designed to prevent unplanned outages, saving both time and costs, allowing your team to concentrate on core business activities.
• Hands-On Learning Labs: Boost your team's skills with access to practical learning labs and certification preparation materials, fostering talent retention and significantly enhancing productivity.
• Predictable Total Cost of Ownership: Maintain your system optimally with a predictable total cost of ownership, resulting in improved budgeting and resource allocation for your business.

Technical Details of Product

• Service Type: Extended Service
• Response Time: 4 Hour Advance Hardware Replacement
• Support Availability: 24/7 Phone Support
• Service Depot: Fast and reliable cost-effective response
• Target Audience: Businesses seeking enhanced operational support and coaching

How to Install

To install the Cisco CX Success Tracks Level 2 - Extended Service, follow these simple steps:

1. Contact your Cisco representative to initiate the service activation.
2. Schedule your personalized coaching sessions based on your needs and availability.
3. Access the Solution Support portal to manage your cases efficiently.
4. Utilize the learning labs and certification materials to enhance your team’s skill set.
5. Monitor your support tickets and system performance using the provided support tools.

Frequently Asked Questions

• What is the duration of the Cisco CX Success Tracks Level 2 service? The service duration can vary based on your needs; please discuss with your Cisco representative for specific terms.
• Can I customize my coaching sessions? Yes, coaching sessions can be tailored to address your unique business challenges and objectives.
• What kind of support is included? You will receive 24/7 phone support along with proactive case management to ensure issues are resolved efficiently.
• Will I receive training materials? Yes, the service includes access to hands-on learning labs and certification preparation materials.
• How does the advance hardware replacement work? In case of hardware failure, a replacement unit will be dispatched within four hours to ensure minimal downtime.