Cisco CX Success Tracks Level 2 - Extended Service - Service

The Cisco CX Success Tracks Level 2 - Extended Service is the ultimate solution for organizations that want to maximize their investment in Cisco technologies. This comprehensive service is designed to provide personalized coaching, proactive support, and engaging learning experiences, all aimed at boosting productivity, refining operations, and achieving successful business outcomes.

• Personalized Coaching Engagements: Enjoy tailored one-on-one sessions with expert coaches who have a deep understanding of your unique business landscape. This empowers you to expedite your journey towards reaching your business goals effectively.
• Streamlined Case Management: Experience an integrated support system through Solution Support, which efficiently manages cases related to Cisco and Solution Support Alliance Partner products, ensuring a smoother experience.
• Proactive Features: Our proactive support framework identifies and addresses potential risks before they turn into larger issues, helping you avoid unexpected outages and ultimately saving both time and costs.
• Hands-On Learning Labs: Enhance overall productivity and retain top talent with immersive learning experiences. Our extensive certification preparation materials equip your team with the essential skills needed for sustained success.
• Reliable Service Depot: Gain access to a quick and cost-effective service depot for hardware replacement, ensuring seamless operations and minimal disruption to your business activities.

Technical Details of Cisco CX Success Tracks Level 2 - Extended Service

• Service Type: Extended Service
• Support Options: 1-on-1 Coaching, Case Management, Hands-On Labs
• Hardware Replacement: Next Business Day - Advanced Hardware Replacement
• Eligibility: Available for Cisco and Solution Support Alliance Partner products
• Service Availability: 24/7 support with dedicated resources

How to Install Cisco CX Success Tracks Level 2 - Extended Service

Installing the Cisco CX Success Tracks Level 2 - Extended Service is a straightforward process:

1. Purchase the service through your Cisco account representative or an official Cisco partner.
2. Receive confirmation of your service activation, granting access to your dedicated account manager.
3. Schedule your initial one-on-one coaching session to align your business objectives with the support services offered.
4. Utilize the online portal to access a variety of learning labs, certification materials, and case management tools.
5. Engage with the support team as needed for proactive consultations and assistance.

Frequently Asked Questions

• What is included in the Cisco CX Success Tracks Level 2 - Extended Service? The service includes personalized coaching, streamlined case management, proactive features, access to hands-on learning labs, and Next Business Day advanced hardware replacement.
• How do I benefit from one-on-one coaching? The coaching engagements are tailored to your specific needs, assisting in identifying challenges and formulating strategies to drive successful outcomes more effectively.
• What kind of proactive support is offered? Proactive support entails monitoring potential issues, providing recommendations to avert outages, and delivering timely resolutions to any challenges that arise.
• Is the hardware replacement service fast? Absolutely! The Next Business Day advanced hardware replacement ensures that you receive the necessary equipment promptly, minimizing downtime and ensuring operational continuity.
• How can I access learning labs and certification materials? Upon activation of the service, you will gain access to an online portal where you can explore various learning labs and download certification preparation materials tailored to your specific needs.