Cisco CX Success Tracks Level 2 - Extended Service for Nexus 9300

Elevate the reliability and predictability of your Cisco Nexus 9300 deployment with Cisco CX Success Tracks Level 2 - Extended Service. This finish-and-forget solution is designed for data centers and enterprise networks that demand unwavering uptime, rapid problem resolution, and a clear, controllable total cost of ownership. By combining 24x7x4 coverage with Depot and Exchange options, this service keeps your Nexus 9300 ecosystem operating at peak performance while minimizing interruption to your critical workloads. Whether you’re protecting a single high‑value spine-leaf fabric or a multi-rack Nexus 9300 rollout, CX Success Tracks Level 2 delivers enterprise-grade support that aligns with your business goals and IT roadmap.

• Bullet Point 1: Predictable cost, powerful uptime. This extended service plan is crafted to provide a stable, predictable budget for your Nexus 9300 environment. With round-the-clock coverage and predefined response windows, you avoid surprise repair bills and the downtime costs associated with hardware failures. The streamlined pricing structure helps IT leaders forecast expenses with confidence, enabling smarter capex and opex planning while preserving service quality across your network.
• Bullet Point 2: Fast, dependable problem resolution with Exchange and Depot options. When hardware issues occur, the CX Success Tracks Level 2 plan leverages Cisco’s Exchange and Depot repair capabilities to minimize downtime. A fast replacement ensures your Nexus 9300 remains in service while the defective unit is repaired off-site, or swapped for a ready-to-deploy spare. This reduces mean time to repair (MTTR), keeps critical paths unbroken, and supports aggressive service level objectives for mission-critical applications.
• Bullet Point 3: Proactive maintenance for long-term performance. Beyond reactive support, this service includes ongoing health checks, proactive optimization, and guidance on best practices tailored to the Nexus 9300 platform. You’ll benefit from firmware and software recommendations, configuration reviews, and strategic tuning designed to sustain peak throughput, minimize operational risk, and extend the lifespan of your Cisco switching fabric.
• Bullet Point 4: Comprehensive 24x7x4 coverage tailored for data centers. The 24x7x4 commitment ensures round-the-clock access to expert assistance, with a targeted four-hour response and repair window for critical issues. In practice, this means you can rely on rapid escalation and swift remediation during any time of day. This level of support is ideal for environments running multi-terabit fabrics, latency-sensitive workloads, and business-critical applications that simply cannot tolerate extended outages.
• Bullet Point 5: Optimized for Cisco Nexus 9300 series deployments. Specifically designed for Nexus 9300 hardware, this CX Success Tracks Level 2 extension integrates seamlessly with your Cisco support ecosystem. The service complements existing licenses and maintenance, ensuring compatibility with your current topology, software baselines, and upgrade paths. It also aligns with Cisco’s escalation processes, giving you a singular, authoritative point of contact for hardware and interoperability concerns across your Nexus 9300 estate.

Technical Details of Cisco CX Success Tracks Level 2 - Extended Service

• Service Type: Extended CX Success Tracks Level 2
• Coverage: 24x7x4 (24 hours per day, 7 days per week, 4-hour response/repair window)
• Service Model: Depot with Exchange options for rapid hardware replacement
• Device Compatibility: Cisco Nexus 9300 Series switches and related Nexus components as applicable
• Activation/Enrollment: Requires existing Cisco service entitlement and enrollment through Cisco or an authorized partner
• SKU/UPC: Not provided in the current product description

how to install Cisco CX Success Tracks Level 2 - Extended Service

Because this is a service contract rather than a piece of hardware, there is no installation in the traditional sense. Activation is the critical step. To begin, verify that your Nexus 9300 devices are covered under an eligible CX Success Tracks Level 2 entitlement and that your account or partner has an active service agreement with Cisco. Your Cisco account manager, a Cisco-certified partner, or your organization’s IT administrator should link the devices to the service profile within the Cisco SmartNet portal or the partner portal used for entitlement management. Once activated, you’ll receive service credentials, escalation paths, and defined response times that kick in when issues are reported. If a depot or exchange event is required, Cisco logistics will coordinate the shipment of replacement hardware and the return of the defective unit, minimizing downtime and ensuring continuity of network operations. No hardware installation steps are needed on your end beyond ensuring device visibility and proper registration in the service platform.

Frequently asked questions

• Q: What is included in Cisco CX Success Tracks Level 2 - Extended Service?
  A: It includes 24x7x4 coverage for Nexus 9300 devices, depot and exchange options for fast hardware replacement, proactive maintenance services, and access to Cisco engineering support to resolve issues efficiently.
• Q: How quickly are issues resolved under this plan?
  A: The plan guarantees a four-hour response/repair window for critical issues, with escalation pathways to senior engineers to ensure timely remediation and minimum disruption to business operations.
• Q: Is this service limited to a single Nexus 9300 switch?
  A: The extension is designed to cover Cisco Nexus 9300 deployments and can span multiple units under a single entitlement through Cisco’s authorization channels, depending on your network size and care plan configuration.
• Q: How do I activate or renew CX Success Tracks Level 2?
  A: Activation and renewal are managed via your Cisco account manager or an authorized partner, typically through the Cisco SmartNet portal or the partner portal. Renewal terms align with your organization's hardware lifecycle and support strategy.
• Q: Are software updates and health checks included?
  A: Yes. The service includes access to software updates, patches, and proactive health checks as part of the ongoing support, helping you maintain compatibility with your Nexus 9300 fabric and minimize risk from software-related issues.