Cisco CX Success Tracks Level 2 - Extended Service - Service 48port UPoE Network Adva

Elevate the reliability and performance of your 48-port UPoE network Adva with Cisco CX Success Tracks Level 2 Extended Service. This comprehensive proactive support program is designed for organizations that depend on their network every minute of every day. By combining around-the-clock technical coverage with fast hardware response, depot and exchange options, and expert guidance, this service helps you maintain optimal network health while keeping total costs predictable. It’s more than just a support plan—it’s a strategic partner in ensuring uptime, efficiency, and business continuity.

With Cisco CX Success Tracks Level 2 Extended Service, you gain access to a multi-faceted service ecosystem that blends reactive support with proactive optimization. You’ll benefit from rapid issue resolution, guaranteed response times, and a structured escalation path that accelerates problem diagnosis and repair. The program is designed to align IT operations with business goals, so you can focus on delivering services and experiences that matter to customers and end-users, rather than worrying about unexpected outages or maintenance gaps.

This service is especially valuable for networks built on UPoE-enabled devices and 48-port configurations where power and data need to be delivered reliably to a wide array of endpoints. By providing a predictable total cost of ownership and a clear service framework, Cisco CX Success Tracks Level 2 Extended Service helps you plan budgets with confidence while preserving performance and security across your data center and edge deployments.

• 24x7x4 service coverage ensures critical issues are addressed promptly with hardware replacement or reconciliation within a defined four-hour SLA, reducing downtime and keeping essential services online around the clock.
• Service Depot and Exchange options offer fast, reliable parts delivery and hardware exchanges, ensuring you have replacements on-site or in transit quickly to minimize service interruptions on your 48-port UPoE network.
• Access to Cisco-certified engineers and TAC expertise delivers expert guidance, thorough fault isolation, and effective remediation, helping you resolve complex issues faster and maintain peak network performance.
• Consulting services provide dependable efficiency improvements, including optimization assessments, best-practice configurations, capacity planning, and tailored recommendations that align with your business objectives and security requirements.
• Predictable Total Cost of Ownership (TCO) is achieved through bundled support, standardized response times, and clear coverage terms, enabling budget stability and transparent planning for ongoing maintenance and upgrades.

Technical Details of Cisco CX Success Tracks Level 2 - Extended Service - Service 48port UPoE Network Adva

Technical details are not available in this listing. This section references specifications from official vendor resources and the Synnex catalog when UPC or SKU information is provided. For complete hardware and service specification data—including coverage windows, response times, eligibility, and any device-level exclusions—please consult your Cisco account representative or the latest Cisco CX Success Tracks Level 2 Extended Service data sheets.

How to install Cisco CX Success Tracks Level 2 - Extended Service

Because this is a service contract rather than a physical installation, “installation” consists of activation, onboarding, and alignment of the service with your network environment. To begin, follow these general steps:

• Verify eligibility and confirm your current product and contract status with your Cisco channel partner or Cisco Account Team. Ensure your 48-port UPoE network Adva devices are covered under the Level 2 Extended Service terms.
• Choose the appropriate coverage window and response time options to match your operational needs, including 24x7x4 coverage and depot/exchange capabilities. Confirm any regional service constraints or on-site requirements.
• Sign the service agreement and complete any required account and device registrations so Cisco TAC can associate the coverage with your network assets.
• Coordinate activation with Cisco TAC or your partner. Activation typically involves enabling remote monitoring, configuring escalation paths, and ensuring the service is linked to the correct inventory and asset IDs.
• Prepare your network inventory and documentation for onboarding. This includes device serial numbers, firmware levels, and network topology to assist engineers in rapid fault isolation and remediation.
• Post-activation, you will begin to receive proactive monitoring alerts, access to expert technical resources, and scheduled reviews or optimization recommendations as part of the ongoing service.
• Maintain clear lines of communication with your Cisco account team for ongoing coverage management, renewal reminders, and any adjustments needed as your network evolves.

Frequently asked questions

• Q: What is included in Cisco CX Success Tracks Level 2 - Extended Service?
  A: This service includes 24x7x4 technical support, service depot and exchange options for rapid hardware replacements, access to Cisco-certified engineers, and consulting services to optimize network performance and efficiency. The program aims to provide predictable costs and reliable coverage for your UPoE-enabled 48-port network infrastructure.
• Q: What does 24x7x4 coverage mean?
  A: 24x7x4 indicates around-the-clock access to support with a four-hour hardware replacement or repair guarantee during business-critical incidents. It means issues can be reported at any time, and Cisco will respond and act within the defined SLA to minimize downtime.
• Q: Is hardware replacement included?
  A: Yes. The program includes depot and exchange options to ensure rapid hardware replacements or exchanges when needed, helping to keep your UPoE network operating smoothly with minimal disruption.
• Q: Do I receive proactive optimization as part of this service?
  A: Yes. In addition to reactive support, Cisco CX Success Tracks Level 2 Extended Service provides consulting services that help you optimize configurations, capacity planning, and operational processes to improve efficiency and performance.
• Q: How is the Total Cost of Ownership (TCO) affected?
  A: The service bundles coverage, predictable response times, and standardized support terms, which reduces unexpected maintenance expenses and budget volatility, enabling more accurate long-term planning for network investments.
• Q: How do I activate or renew the service?
  A: Activation typically involves working with your Cisco account team or authorized channel partner, providing asset details, and confirming coverage terms. Renewal follows the contractual period and usually includes any updated terms or improvements offered by Cisco.