Cisco CX Success Tracks Level 2 - Extended Service - Service

The Cisco CX Success Tracks Level 2 - Extended Service is an advanced support solution tailored for businesses that rely on Cisco products to optimize their operations. By choosing this exceptional service, you gain a partner dedicated to ensuring your equipment runs smoothly, while also providing expert consulting to tackle unforeseen challenges. With features designed for reliability and efficiency, this service represents a significant investment in your organization's future success.

• Comprehensive Service Coverage: Our extended service plan guarantees access to a variety of support options, including consulting services that equip your team to overcome technical hurdles effectively.
• 8 x 5 x Next Business Day Support: Enjoy peace of mind with support available eight hours a day, five days a week, complemented by next business day hardware replacement to keep downtime to a minimum.
• Service Depot Location: Benefit from the convenience of a service depot, which facilitates efficient hardware exchanges, making the maintenance of your Cisco equipment seamless.
• Accelerated Response Time: With our service, you are guaranteed advance hardware replacement, ensuring prompt delivery of necessary parts to maintain operational continuity.
• Expert Consulting Services: Utilize our consulting services for expert guidance and troubleshooting assistance, empowering your team to confidently handle any issues that arise.

Technical Details of Product

• Service Type: Extended Service
• Availability: 8 x 5 support
• Response Time: Next Business Day Replacement
• Service Location: Service Depot
• Consultation Services: Included

How to Install

Installing the Cisco CX Success Tracks Level 2 - Extended Service is a straightforward process. Here are the steps to follow:

1. Purchase the Cisco CX Success Tracks Level 2 package through an authorized Cisco partner or reseller.
2. Register your Cisco products on the Cisco support portal to activate your service.
3. Contact Cisco support to schedule any necessary consulting sessions or to initiate hardware replacement.
4. Ensure that your team is familiar with the support resources available to them through the service portal.

Frequently Asked Questions

What does the 8 x 5 support mean?
The 8 x 5 support refers to access to customer support services from 8 AM to 5 PM, five days a week, ensuring assistance during standard business hours.

How does the Next Business Day Replacement work?
If your Cisco equipment fails, simply report the issue to Cisco support. They will initiate the replacement process, ensuring the new hardware arrives the next business day to minimize operational disruptions.

What is included in the consulting services?
Consulting services provide expert guidance on a range of topics related to your Cisco products, including troubleshooting, best practices, and network infrastructure optimization.

Where is the service depot located?
The location of the service depot varies based on your geographical area. After purchasing the service, you will receive specific details about the nearest service depot for hardware exchanges.

Can I upgrade from a lower level of service?
Yes, Cisco offers options to upgrade your service plan. For more information on transitioning to the CX Success Tracks Level 2 service, contact your Cisco account representative.